"Another run around!!"

From my previous review on the unacceptable time it takes to process a claim.
Your replied asking me to email direct to CustomercareTP@blueinsurance. with my query? sorry but its a complaint not a query!
Is this the correct email???
When I send my complaint to the email address you gave me, this is what came back......
Delivery has failed to these recipients or groups:

CustomercareTP@blueinsurance
Your message wasn't delivered because the recipient's mailbox is undergoing maintenance and can't accept messages now. Please try resending the message later.

"NOT A HAPPY CUSTOMER"

I have an on going claim due to my dogs condition, each an every claim takes 4 -6 wks to pay out on, as i have a monthly claim goes in i dont even get paid out on the prevoiuse one, before the next ones due they recently "Lost " a claim that went in, said they had not recieved it, checked with my vet, it had been sent on the day i took the claim form in, i was promised phone calls chasing this up, that never came, vets had to resend the claim in, eventually it was " Found" My dog is too old now to move to a different company, or i would do it, plus he has what would be considered an on going condition so they have got me trapped, The premiums shoot up dramatically every year, Its impossible to speak to somebody unless you have at least 30 -45 minutes hanging on the phone for an answer, Not only do you pay the access ,but a further 10% deducted from every claim All in all i am not impressed with this company atall, WHY DOES IT TAKE 4 - 6 WKS TO PAY OUT ON A CONTINUATION CLAIM? It should be turned around within a week, to my mind i fid the wait unacceptable, but can not see anything changing any time soon,

"Awful - never use"

They have changed underwriters, lost my claim, were really difficult to talk to on the phone, their automated system put you into a loop. In general an absolutely awful service. I incurred interest on the credit card I paid with because they lost my claim. I will raise a complaint with the FCA about them. My vets have tried to submit my £1000 claim several times and experience the same kind of problems. It has been two months since my cat had her procedure and I still have the £1000 bill on my credit card. Never use this company. EVER

"Very helpful and polite"

Very helpful and polite

"I started using Insure Your Paws about…6-7 years ago"

I started using Insure Your Paws about seven years ago for my dog. Fortunately I had only found to the need to make one claim which was a number of years ago. When I made the claim the response time was very good, the claim was received, handled and paid out within a few weeks. Unfortunately since recently changing the underwriter, the service has fallen apart and the fees have increased exponentially. I am now paying thousands a year for a reduced service. I made a claim in August, now we are in October and there is no sign of any progress or pay out on the claim. I contacted the business a few weeks ago and they advised it takes around 6-8 weeks before they even look at the claim. The service is incredibly poor for the fees they charge. I noted that other customers have reported waiting longer than I have, and still with no resolve. Regardless of the case, the claims should reasonably be handled in weeks, not months... I shall continue to count the months away. If you're seeking a new insurance policy, avoid this company - they'll get you in with a low price then double it each year...

"Keep on getting my dogs breed wrong and…"

Keep on getting my dogs breed wrong and they can’t seem to get it sorted

"Best price and excellent customer…"

Best price and excellent customer services

"The phone call was quick and easy to…"

The phone call was quick and easy to update my dogs records as only had to inform them the dog had be spayed that weekend. From start to finish most probably tuck 5mins max

"Impossible to contact and now being…"

Impossible to contact and now being charged to change my address.
All emails are bouncing back, have tried to contact on Instagram which got an initial response but now no reply since and my address hasn't been changed.

"Very poor service still waiting for a…"

Very poor service still waiting for a claim I made in April and it's now end of July was so much better before covea took over