"Added to my comfort and confidence "

Innovo shorts have made a very positive difference to my life. After several unsuccessful operations to correct a prolapse some years ago since using Innovo shorts I have been able to live my life without the constant feeling of discomfort and pressure. The customer care team are excellent, always helpful and eager to resolve any problems.

"I love the products as they have helped…"

I love the products as they have helped me tremendously. The only thing is why no more phone calls? I really don't like going through email!

"The staff responded to my emails"

The staff responded to my emails. The staff also updated me when my needed gel pads were available. They were of tremendous help.

"Fantastic customers service"

Fantastic customers service

"I don’t know what has happened to…"

I don’t know what has happened to customer service at this company. It used to be excellent but it’s now almost impossible to get a reply from them.
I have a non working kit and they have completely failed to solve my problem.
I have given up on them and ordered another firm’s device. I am angry about the amount of time and money I have wasted with Innovo.

"WAY too long to receive product pads."

WAY too long to receive product pads.

"No Customer Service"

The website has a link to what is described, "contact us."
I sent numerous messages, following the programmed format. Never did I receive a reply.
I understand the company is now owned and being operated out of the US.
That could explain everything.
It is tragic when a good product falls in the hands of bad management.

"NO TELEPHONE FOR CUSTOMER SERVICE - NO RESPONSE TO EMAILS"

I JUST SENT A RESPONSE FOR ANOTHER ITEM - SAME FOR THIS ONE.

"I’ve been using Innovo for a while now"

I’ve been using Innovo for a while now. I’m on my 3rd pair of shorts. It works very well for me.
I no longer have to worry when I sneeze or run!

"Terrible customer service / No RETURNS"

I purchased the set an it was not working properly then stopped working altogether after wearing the shorts 10 times. I really felt that this program works but when I tried to replace the product (within 30 days) I never received a reply or return label. I reached out to customer service via email 9 times (there is no number to call).
I am out over $500 for a product that doesn't work.