"Worst Customer Service Ever!…"

I used innovo successfully and liked the product until I needed customer service. Both email and phone - crickets. no one ever answered the emails or ever picked up the phone. HORRIBLE customer service, which is so sad because their product works great. Just be aware.

"Returned product and still no refund."

I initiated a return for refund as the shorts stopped working. I sent everything back. Received confirmation of the person who signed and still have not received my refund after a month. I’ve sent multiple emails that have gone unanswered. I’ve now filed a dispute with my card holder to get a refund since I no longer have the product. This is completely unacceptable.

"I am being charged by affirm even…"

I am being charged by affirm even though I returned my shorts. I’ve been calling for 2 days and the phone line is busy

"They advertise a 30-day money back…"

They advertise a 30-day money back guarantee but it is impossible to fulfill. Their one and only phone number is disconnected. I sent three emails to their email address requesting a return and all went unanswered.

"Erica was very kind and she understood…"

Erica was very kind and she understood my frustration. She is very professional and an asset to your company.

"Looking forward to receiving my new…"

Looking forward to receiving my new shorts Ray. Thank you for the help.

"Great customer service!"

Their customer service is amazing! They always go above and beyond to meet my need.

"Erica (Irish Customer Service…"

Erica (Irish Customer Service Representative) was truly one of the loviest people I have ever dealt with. And I was happy to learn manufacturing occurs in Ireland!

"Erica was brilliant and explained…"

Erica was brilliant and explained everything step by step regarding my inquiry! There was a problem with card payment and Erica put me on hold until she sought advice! Then got back to me!
A very good agent to deal with top marks Erica.

"Excellent Customer Service!"

Erica was pleasant, knowledgeable and very helpful.