"Innovo shorts bad company"

I bought the Innovo starter kit but the shorts were too big . For over 2wks I couldn't get hold of anybody on the phone or via email, afyer 2wk i finally got to leave an answerphone message which promised to contact me back in 24hrs this dis not happen although I did finally get am answer via email. But they did not exchange the shorts for smaller size or offer me the refund that I asked for . I find there customer services very disappointing and unhelpful and also the website will not show refund policy or how to return the product or put you in touch with anybody that can help . I would not recommend this product or company to anyone else, which is a shame as I did buy the original product 6yrs ago and found the company a lot better to deal with back then over now .

"Gute Ware, toller Kundenservice"

Ich habe das Innovo Kit, (perfekt zur Stärkung des Beckenbodens) vor längerer Zeit bestellt. Der Kontakt mit dem Kundenservice ist immer freundlich und entgegenkommend - so wie meine Erfahrung gestern auch. Ich habe des Öfteren bei Innovo bestellt (die Shorts) und bin super zufrieden. Super Ware. Das Team von Innovo ist top! Ich bin gespannt was sie 2024 auf den Markt bringen. Danke für die Weiterentwicklung..

"Latitia is great"

Latitia is great! Very pleasant also

"Laetitia was great"

Laetitia was great! She took time to help me. I am having issues with the shorts, so I would like to try the leg wraps. Barbara Y

"Ray was very patient and easily…"

Ray was very patient and easily understood

"Perfect understanding about my personal…"

Perfect understanding about my personal nerfs! Thanks Laetitia for all your cares about me

"Great Experience"

Very congenial, polite, and patient.
Really tried to understand customer needs.
Good follow up communication and very quick, one day response to our request.

"Ray was very knowledgeable and friendly…"

Ray was very knowledgeable and friendly helping me to place my order. Don't have the product yet so can't tell you about that yet!

"Laetitia was very friendly and…"

Laetitia was very friendly and efficient. She solved the problem quickly and walked me through the steps I need to follow up. Thanks

"1.Reaching the customer service rep who…"

1.Reaching the customer service rep who took time to try to resolve the trouble and come up with practical ideas made me feel supported..
2. Hearing that the customer service rep would try to resolve things after our call as well.
3. Hearing back from the rep with a potential solution
THANK you