"Ray at myinnovo"

Ray, at myInnovo, has been prompt, attentive, sensitive and kind. I had a problem which I didn't expect much help for, and became bogged down in my reorder process. Ray has responded twice and solved all issues.

"Top notch company, 100% satisfied!"

My e-mail was answered promptly, one business day! Their response was perfect and very appreciated. I received a discount that was extremely helpful for me. Never have I received such a professional, courteous response from a company handling my purchase. Their response was timely, accurate, informative and very much what I wanted to receive. Thank you Innovo!

"I love this company"

I love this company, I had trouble with sizing and was on the phone several times, super helpful and even sent me another pair. All companies should take a lesson from them.
Thank you so much, Ed

"Concept great product NOT"

I have never consistently gotten the system to work
Getting the shorts to fit is problematic...size 6 too tight..size 7 Stretched out !!! I could get it to work for 3 days in a row and then couldn't. There is a long wait time for tech support, that should tell you something.
I would love to have had it work for me...very dissapointed

"customer service - innovo shorts"

My innovo shorts have brought a real improvement in my condition. However a technical issue arose with a pad which reduced their effectiveness. The customer services team are working to resolve the problem but in the interim, have arranged for replacement shorts so there is no break in my treatment. This is really appreciated.

"Faulty pants"

There was a problem with the product and once I contacted their customer care team they responded positively and then agree to replacement

"Worked hard to discover the problem"

Lawtitia hung in there with me while we tried to figure out what was causing the problem. It took us several tries and about 30 minutes, but we figured it out and she is sending me a replacement pair of shorts.

"It just doesn’t work"

It just doesn’t work. I have fussed with it many, many times & all I get are error messages

"The representative was extremely helpful."

The representative was extremely helpful in guiding me through the process of checking my innovo when it did not work properly. It was determined that the shorts needed to be replaced. It was a pleasure dealing with her.

"Using the leg wrap instead of the…"

Using the leg wrap instead of the shorts was too difficult. I could not get the pelvic floor contractions but my thin legs vs large but made the pants begin with error messages after about 6 weeks