"Very great service"

Very great service, see you next time !

"Excellent service"

Excellent service.
Always response in the first time. Highly recommended to everyone. Reliable and trustworthy company.

"They are very responsive"

They are very responsive, highly professional and helped get my visa on time. They literally saved me from cancelling my vacation plans! The home service visa application was also executed smoothly and on time. I highly recommend them!

"Impressive"

Very good service, a convenient way to get a visa done

"My biometrics home visit appointment…"

My biometrics home visit appointment was scheduled for the 10/6/22 then cancelled due to staff sickness and rescheduled for the 12/06/22. Nobody ever turned up. Nobody has ever contacted me to explain or update. Totally unacceptable and unprofessional from partner and express. Sent several e-mails and made numerous phone calls without any success.

"Company should provide better device…"

Company should provide better device (eg. Camera and connecting accessories) to staff. And should follow up (eg. checking e-mail when customer send any required documents and forward to BLS).

"Amazing team"

Amazing team. Perfect communication and great flexibility. Very helpful and were on time.

"Nice service"

Nice service

"paid for premium service but poor service received"

We paid premium service for in door finger print services in early May and after we had been waiting for our passports for the whole family. Until today we only received 3 x passports but not my husband. We had tried to call them on multiple times and they didn't listen, poor customer service as kept said to call back but never did, kept asked us to email which we had but they provided the wrong checking reference etc. My husband needs his passport urgently for his business trip but seems like they didnt understand how importance of this and in fact they didn't care. Staff had very poor of understanding, lack of communication and poor customer services.

"Fast and reliable"

I wanted to travel to Spain however only had one month to process a visa. No appointments available for the date that I wanted. Therefore I opted to pay extra and have the mobile biometrics instead. At first it was too good to be true. But is legit.

Pros:
Very reliable and fast service. If you have an extra money definitely this is the way to go. No need to attend an appointment as they will go to your house to collect all the requirements. All you need to do is that to make sure to comply with all the checklist and you’ll be fine.
It’s not cheap but it’s worth every penny as you’re paying for convenience.

Cons: one thing to improved on was customer service over the phone. It’s really bad. I think they are based from India and I have spoken to the lady multiple times but she seems to not know what the whole thing is about. Poor communication skills and knowledge of the service. Which made me wary at first because it sounded like a scam. I just closed my eyes and had fate. Come what may. Thankfully it wasn’t a scam. But please please please. The whole mobile biometric is fast and reliable. Work on your customer service as it doesn’t give a good impression to your clients.