"Fraud"

Hassle free boilers are now known as Koze Group. I pay our direct debit to Ecovision who dissolved the business in December 24. I’ve cancelled our Direct Debit and we are looking for support elsewhere, will try to recoup money paid to HFB via their other business.

"Constantly let down "

Anything but hassle free.You have to continually phone to get a service or a repair. When you do the job is not done properly

"This is not a trustworthy company "

This Company has not paid my invoice that has been past due since the 1st of November

"If I could give them a zero rating I…"

If I could give them a zero rating I would but won’t let me no hot water for 6 weeks been out three times to change parts still not working emailed phoned no response calls never answered or cuts you off awful service now boiler making an awful noise worse than before

"I have reported that my boiler is leaking"

I have reported that my boiler is leaking. They have tried to arange with Valliant team for engineer visit, Valliant team said I would have to pay for the repair and when I explained that I am with Hasslefreeboilers and with a plan I should not be paying anything. I have to be back and forts with the 2 companies. I was never able to speak to someone even trying different options. They have replied to my emails 3 x but then from Tuesday I have not had any response. Now you cant even acces their website. My boiler is still leaking and waiting to be repaired. They should have been servicing my boiler yearly with my plan but only serviced it once and this is when I reported a fault in 2017. Very very disappointed with their service.

"They have fallen apart and now do not…"

They have fallen apart and now do not repair or service. Their phone is never answered despite a recorded message giving the hours open. They owe me money for me having to get GSC, services and repairs carried out. It has got to getting legal advice time or small claims court.

"Once again I have to write a negative…"

Once again I have to write a negative report, after phoning (they never answer) filling in a report form (never responded) hassle free boilers should be done under the trade description act, my boiler needs servicing last year we were without hot water or heating

"Appalling company"

Appalling company. They simply don't keep to their promised service. They don't answer their phones. They don't answer emails. They take your money and ignore you. Worst company I have ever encountered. AVOID

"Awful customer service"

Awful customer service, I pay monthly for my boiler which should include a yearly service but despite numerous emails I waited 10 months for a service and by that time my boiler had broken down! Eventually they fixed it but found other faults, this was in September yet I am still waiting for someone to come out and fix the other issues! Absolutely useless yet still expect my monthly payment!

"Dodged a bullet"

Seems I was saved by the fact you can’t get in touch with this cowboy outfit. Thank goodness it wasn’t urgent. Couldn’t get through and no email back. Years ago these were ok then it all changed and so it seems after reading reviews. So it never got started with this lot and should be the same for whoever reads this. Beware.