"Ordered a small part from Britain…"

Ordered a small part from Britain shipped Nov 26 2024 Paid freight to FedEx for delivery to my door in Victoria BC. Parcel was handled over to Citilogistics.and I received a notice from EzClear on Dec 12 and the duty was paid on Dec 13. The Parcel was held by EzClear as they had no record of the payment. I sent them a copy of my receipt from PayPal stating I had paid and also the receipt that I received from EzClear that showed I had made payment. It took several more emails with a copy of my receipt as well as phone calls to finally get my item released on January 27th to Canada Post for delivery. Their communications organization are definitely a complete failure. I do not think this company is a scam they are just profoundly incompetent. User beware and make sure you keep all receipts and copies of communication. Also be adivised that FedEx
also does not follow instructions.

"Amazing service"

I have to admit, I was a little skeptical at first when I came across Ezclear for customs clearance. They're not a household name, and receiving an unexpected email about customs fees raised a few initial questions. But after a little research and directly contacting the seller of my parcel, I quickly realized that this is part of the standard customs clearance process in Canada.

Ezclear gave me all the tools and options I needed to proceed confidently. They offered the choice to pay the CBSA (Canada Border Services Agency) directly, which was reassuring. However, I decided to let Ezclear handle everything, and I'm so glad I did.

Their service was incredibly efficient, transparent, and customer-focused. The entire process was straightforward, with clear instructions every step of the way. What really stood out to me was their professionalism and how seamlessly they made a potentially complicated process feel.

If you’re unsure about import fees or the customs process, my advice is to check with your seller about their typical customs clearance process. But trust me, if you decide to use Ezclear, you’re in good hands. I had an amazing experience and wouldn’t hesitate to use their services again in the future.

"This is a scam"

This is a scam, I received the email and contacted Canada post directly after reading these reviews. They told me that this is not part of Canada post and is fraud and even gave me the number for the Canada fraud department to report it. Don’t pay anything to them as they’re trying to access your information and credit cards

"Fleecing/extortion scam. "

So this company holds YOUR parcels and demands HUGE "brokerage" payments. Canada Post has a $5 flat brokerage, so don't believe their lies that they don't set the prices (UPS did the same, look up all the class action suits that have been won against them for this).
I refused the parcel, told them to return it to the UK. The company (who was pretending to be Canadian but was in the UK) told me to accept the parcel, pay the fee and then return the items...BUT you don't get the brokerage fees back, and you have to PAY to ship it back! Total scam.

"New to this process"

I have read many reviews on this company. I had never heard of them before. The staff for this company were quick to respond and were helpful. I did not feel they are "scammers". I did ask to self declare at the advice of other reviews here. It did take a few days to get the paper work I needed, but that is to be expected. It is a pain in the butt to have to find a CBSA office where you can pay the duty yourself. In Vancouver there is only one! I did save a few dollars by doing this however. Despite persistent emails that I needed to pay duty, I was surprised to find that my package had already been transferred on to Canada Post. Here I was a bit stressed that they would return my package to the UK. Overall it was smooth. They are an intermediary and I guess charge the fees to give you the convenience of not having to go to a CBSA office. And I will say they were helpful when I needed more information.

"Great Scam, Thanks Guys"

Holds your parcels hostage in exchange for exorbitant brokerage fees. Oh, sure, you can self-declare, but it will take 2-5 business days for them to get you the paperwork, and then you have to go to a CBSA office yourself and report back to them before they'll release your parcel...if they haven't returned it to the country of origin first. Customer service will then tell you that this is all your fault for making the purchase in the first place.

"Ok so Im so glad I checked here…"

Ok so Im so glad I checked here first..was ready to pay..the huge amount they said was duty. ... Did what was stated in the previous comments and checked the Code...it was in CP hands and on its way...wow..how do they do this ??? SCAM..

"Scummy"

Scummy administration fees from a scummy company. Don't trust them.

"⚠️ SCAM ALERT ⚠️"

SCAM ALERT: EZClear is a third party broker that ransoms online orders coming to Canada from the UK. Also operating under the title CitiLogistics, they take packages from international couriers like OSC and demand a payment double the cost of actual customs to release packages to Canada Post.

You can self clear your packages with the CSBA which seems to be the only way you can get them to release their stolen ‘consigned,’ items. In instances you don’t, they will eventually return to sender. International mail should not be in the hands of businesses that are not couriers!

I’d avoid ordering anything that uses OSC shipping from the UK, and will be careful not to order from places that partner with them in the future. My order was from The Ragged Priest, it seems like ASOS may use them and some Makeup Brands but I am unsure.

"What a terrible experience I have had…"

What a terrible experience I have had with this company. I placed an order at store in the UK and they so happened to use CitiLogistics as their shipper which for some really odd reason uses this third party broker, EZclear. I started getting harassed by email every day by this company asking for exorbitant duty fees. Weird thing is that I received a tracking number from Canada Post, where it said that my item was received by them and was on it's way. I even called Canada Post and they said not to pay any other company, that it was a scam, and that any duty fees will be paid upon delivery or at the local post office. So naturally I ignored EZclear's sketchy emails, and eventually asked them to stop bothering me. The "customer service" rep told me that in that case they will be returning my item. It seems like they were actually holding the item hostage and decided to return it to the UK as a means of revenge for not paying their fees. The CitiLogistics tracking showed that I "refused the delivery of the package", which is not true. I would have gladly paid any duties to Canada Post. Now the store (Military1st) will not return the shipping charges. I guess it's a lose-lose for everyone involved except the shipper. Never again will I order from a company using CitiLogistics or EZclear. Seems like they work together to extort their customers.