"Exquisite design"

I enjoy the way that the product allows me to create small and detailed designs

"Great planner"

Great planner, the weekly view is really convenient, and the fact that it's not dated makes it so easy to use all year round no matter when you buy it.

"Product never arrived / Terrible Customer service "

Product never arrived. Order submitted and paid in full 6 weeks ago. Customer service answers only emails, usually overnight. Customer service providing no legitimate information about the whereabouts or status of my product. They also refuse to acknowledge my request for a refund. Only responding with "logistics has reached out the carrier" Overall unprofessional and terrible customer service experience. I have zero confidence that I will ever receive any product that I paid for. They are a total scam.

"Super Customer Support"

I had some issues with an order for my engraving pen, and Culiau was “Johnny on the spot” with responding to me AND making everything right! Super impressed with this AMAZING customer service! I highly recommend them!

"Great custom products, weird shipping experience"

All of the products I ordered are of equal or better quality than expected. The custom stamp, embosser, and mini wax seal are perfect! The ink pads, wax beads, and other minor crafting tools I received are all great as well.

I'm subtracting one star because shipping took a long time and the tracking was not transparent.

I ordered on Jan 17 and received the package on Feb 12. This is within their estimate of 13-21 days for custom products, however it's still a long time to wait.

When I asked about the tracking (since it said the package was awaiting collection, but had also been on the way for 10 days), the customer service rep said "Our shipping carrier is undergoing a system upgrade. This may cause slight delays in tracking updates. Rest assured your package is safe and in transit." However, when the tracking started "working" it showed my package traveling an extremely strange route originating and ending in NY, but then the return label was from CA? And I'm under the impression the products are shipped from China, so I'm guessing there's some weird shipping method going on here.

In the end, I got the products, so I'm happy.

"Highly recommended"

Worked well with my design needs, gave really good suggestions about what would work and what wouldn’t. He loved the gift; would highly recommend!

"Various uses"

Loving my new toy, it covers a wide range of things to use it on in one tool. Thank you ♥♥

"Caring for customers"

Encountered a slight issue and reached out to customer support. Their prompt and helpful response was above and beyond. Great to see a company that cares!

"Completed as expected"

Arrived exactly as hoped. I asked for 4 personal logos to be done, one being quite complicated, and they nailed it perfectly.

"Horrible Customer Service "

I confirmed my order multiple times. It took forever to receive it then when I got it, it was incorrect. The customer service person is extremely rude and argumentative and blamed me for their mistake. I’ve tried multiple times to speak with them and every time, I have to start all over again and they all say something different.