"You won't be disappointed!"

This company has revolutionised fibre optics in London, their network is super fast, affordable, and reliable!

"Better than sliced bread (in Barnet)-…"

Better than sliced bread (in Barnet)- great speeds - great price - far less than the monopoly who offer terrible speeds with a guaranteed price rise = +3.9% a top class service with a Swedish accent

"Super fast"

I signed up to OI the second the flyer came through the post and have not looked back since, install was quick and easy and the box was placed on a 1st floor exactly where I wanted it with no mess.

I have 900mb/ 900mb and via my wired connection and get exactly that speed. I have not had any significant customer service issues but the one I did have was resolved quickly. No complaints at all and would 100% recommend.

"glad I made the switch "

Cheaper than my previous provider. Much faster service. And personalised customer care via Tobias.

Occasionally the server thinks I’m based in Norway but it’s only a minor challenge.

"We have constantly told the salespeople…"

We have constantly told the salespeople to stop coming to our house and they continue to do so. We've had two in the last three days.

No means no, stop coming to our door. We have no callers clearly visible.

Simply go away, we are fine with the current provider.

EDIT: I will not be sending you an email for you to update YOUR records. YOUR salespeople should update your records.

"Unacceptable"

I am one of many in Barnet who have been harassed by the Open-Infra salespeople. While I am perfectly capable of telling them to go away, there are many elderly in our community who may be brow beaten or made anxious by this form of aggressive sales technique. Comments like "Why don't you want it?" or "It's better than what you are currently getting" are not acceptable. I am also intrigued how some in our community have almost acted as agents for the company with messages on local neighbourhood Whatsapps. Very poor!

"Open Infra get 5 stars from me in Barnet "

The whole team have been excellent from the beginning. Yes, it’s true it took a while from when we registered our interest to receiving the service, but these expectations were managed from the start, we knew there had to be enough people in our road signed up before we recieved installation.

Since installation, the team at open infra and Optyx have been super responsive. Martin even came out on a Sunday night to replace a faulty router within an hour of my raising the issue.

There are some building works going on at our property, and a contractor (not from open infra) accidentally cut through the fibre cable, this was resolved very quickly with open infra.

For the price we pay, the speeds we get, and the service I have recieved I can only give them 5 stars so far, we were paying nearly double what we pay now for a service less than a fifth slower than what we have now, it’s been liberating!

"Jake, Open Infra Representative "

Rarely do I write reviews. However, having just finished meeting with Jake from Open Infra (currently based in Colchester), I feel compelled to leave my review. I am extremely impressed with the service Open Infra are offering regarding upgrading to a fantastic new fiber optic Internet provider. If you receive a cold call knock on your door from an Open Infra representative, I can genuinely recommend it is definitely worth listening to what they have to offer. This is probably the only time I will ever encourage anyone to accept a cold call! I really wanted my review to be more about Jake. I actually bumped into him whilst I was walking several dogs in the most dreadful weather conditions, cold, windy and pouring down with rain. He was so kind to stop and help me gather my dogs (I'm a dog walker and had five dogs!) and help me get them on their leads and into my car! I invited him in for a cuppa and to hear what he had to say regarding Open Infra. It was the least I could do after all his help with the dogs! I was beyond impressed with Jake (irrespective of whatever company he represented). He was very professional and extremely polite and respectful. No corny hard sell tactics, just very open and honest, and genuinely warm and engaging. He's only in his early 20's, however it was evident he has had a very strong work ethic for the several years he has been in the workplace, following completing his degree. I believe he would be an amazing asset to any company he works for. I have signed up with Open Infra but, as I said previously, my review is really more about how impressed I have been with Jake. He is clearly extremely intelligent, yet humble and modest. Not once did he allude to anything negative regarding his current job, however, I know enough about how demanding and challenging any role in this area of work can be. Having spotted him in my area for several days, I know he has been pounding the streets for long hours in the worst possible weather conditions which takes some doing. I was his last visit of the day, he was soaked through, obviously extremely cold and probably exhausted. Despite this he didn't express, even the slightest hint, that he had most likely had a really tough day. He is clearly an asset to his company, or any company who might be lucky enough to snap him up in the future. It was a pleasure to meet him and I would like to wish him all the best for his future.

"We are not interested in Open Infra's…"

We are not interested in Open Infra's offering. We have been harassed numerous times by in-person calls to our door, sometimes by two employees which has felt intimidating. The behaviour that is absolutely deplorable is accosting me whilst I am either about to pull off my drive or when I have already done so and knocking on my car window when my vehicle is in the middle of the road! This is simply insane. Surely common sense prevails that when someone is in their car which is on or moving they are not available for a conversation. Further to this, on both these occasions I have seen the OI employees sitting in their vehicles, parked directly in front of my house. Why not approach me when I leave the house? Or ring the bell whilst I am in? What is the purpose of waiting until I am in a situation that is a) not conducive to a conversation b) unsafe / has potential to cause an accident.

"I signed up last year"

I signed up last year, they have not installed, don't feel they will as they have installed elsewhere in the area, perhaps there's too much work to do it where I live.