"Don’t trust them to provide a service even if it breaches their contract"

Never provided actual internet connection and as I’ve come to the end of my current contract and now cancelled my current provider, I now have no internet. They won’t provide the line from the road as it’ll cost them too much money to dig it, and so the customer services just continually lie to me telling me it’s going to be done but just fobbing me off. I’d rather they just say we’re not going to do it. They’ve had over a year to get it sorted while I waited for my virgin media broadband to finish. Just avoid them.

Update - they emailed me as they were ‘reviewing ongoing projects’, asking if I still wanted the fibre service. I said yes, and they finally scheduled engineers to clear the blockages, but no one turned up. The next day I got an email saying:

“After further investigation, it seems that there are no ducts leading to the property, which unfortunately means that we will be unable to provide fibre connectivity to your property”.

How convenient.

Strange that all the engineers I’ve had come here, through all the stages of installation, not one of them had mentioned this…

Perhaps I’m just a joke to them.

What a waste of my time.

"Absolutely useless "

This ISP is an absolute joke!! I’ve just taken my frustration out on Opytx Broadband but it’s Open Infra that are the F idiots the network infrastructure is small, yet their incompetence at providing a stable network is beyond comprehension

"The worst internet provider ever"

The worst internet provider ever. Our whole road signed up to this rubbish and the internet goes down every 48 hours for hours. There's no phone number, no proper support and the whole process is completely frustrating. Whoever heard on an internet provider without live support? I had to wait 2 hours for response where they said it should be working and guess what, it wasn’t. DO NOT SIGN UP TO THIS AWFUL INTERNET PROVIDER UNLESS YOU WANT YOUR BLOOD TO BOIL EVERY OTHER DAY

Just to update and respond to Faraz below. It is now 26 hours since I submitted another email and still no reply. How can an internet provider justify that? As for having a high number of support requests, it’s obvious why. You don’t deliver any service. Buyers beware!

"Unreliable"

Hugely regret moving away from one of the more well known providers. Open Infra have been completely unreliable and the customer service is shocking.

"Unacceptable connection- RUN"

Unacceptable connection. Working from home we rely on consistent and reliable network connection but only 3.5 weeks in I have disruption almost twice a week. Customer service is not contactable and they push for us to contact service provider whoever that is. I cannot believe the level on connection you have given, versus what you have promised. Total shambles! We want to get out of the contract but there is no support there

"Don't fall for it"

Open Infra installed their stuff in our property.

Thereafter multiple problems - downtime, no responses to communications, glitchy system - internet's not working, emails are not working, you tube is not working.

We switched back to sky just to continue as we work from home, and our livelihood depends on a stable connection,

Our communications were ignored for two months.

Finally we told them we are cancelling the direct debit. They respond that we can't cancel for free - when we have reported problems and indicated the system is not working, and we don't want to switch.

No communication during the cooling off period - they respond only after the cooling off period so that you can be coerced into believing you owe them something and that you are in breach of contract.

However, the truth is they sold us something that doesn't exist - then they didn't bring it to fruition, and now want to argue with us about whether we are allowed to cancel a service that was never provided in the first place

Stay away. UK will all be fibre optic by 2026 anyway.

"Can do better, have done well before. Back online!"

I think the more recent reviews echo my similar frustration, but clear to see the engineers working hard to resolve the issue (in my street today). I appreciate you are still fairly new to the UK and until recently I have experienced well priced and very reliable connection, BUT.... as this unfortunate outage has proved that better communication and clearer updates required. Faraz was very helpful, but ISP Optyx and Open Infra need to manage expectations better.

"The worst internet service ever"

The worst internet service ever. Unstable and today is down for almost 10h. I am going back to my old provider.

"good until you need their assistance "

Updated on 05/02/25
It is been 8 days without internet service. Everyday we contact them and it is always the same answer. "Our engineers are working to resolve as soon as possible".
But they do not provide any estimated time and seems that they really dont care about this.
In the meantime I am spending more in my mobile as I need to use mobile data, bought a second SIM from another provider because the signal in my area is not so good.
---------------------------------------
We are without internet for 3 days so far... they informed that would be fixed yesterday and it is still not working...
Today company informed that they are still working and there is no estimate time to fix...
It is incredible that they take more than 3 days to solve an issue that is impacting a whole region.

"Avoid."

Avoid.

Although the Internet is pretty good

Installation can take up to a year.

Also if there are any issues customer service is none existent. Possibly the worst of any company I have ever come across