"Ricardo from ‘2welve fibre’ was very…"

Ricardo from ‘2welve fibre’ was very friendly and respectful and did a nice and neat job.

"Professional and helpful"

Ali was so professional and helpful. He did the installation quickly and efficiently and explained everything to me as he went along. Fantastic customer service! Thank you.

"So pushy and disrespectful"

So pushy and disrespectful! I told the salesmen numerous times I am happy with current supplier I am not interested in your services. They just keep coming back and recently I literally had to close the door because the man would not take no for an answer! While I was closing the door he actually put his hand in to stop me from closing the door getting angry that I didn’t want to sign up ! One more knock on my door from them and I’m sending my Blink doorbell video to local police . No means no so go away ! Today there was a woman who also ‘ didn’t understand why I didn’t want to sign up ‘ .
And no I will not be sending you email I said NO numerous times they should have it in their notes . I’d rather pay more for my current services than being bullied into signing up for open infra .

"I was assisted by the installer Luige"

I was assisted by the installer Luige, he was very attentive and helpful, he did all the installation I needed!

"Very disappointed with this company "

Very disappointed with this company
After being persuaded many time by cold calling I signed up for my 2 properties in the same road in Mill Hill London.
After installing the black boxes and routers being delivered six weeks ago, both properties are still not connected.
I have phoned, emailed several times and not heard anything.
Now after taking legal advice both routers are going to be disposed of and I will stay with a genuine broadband provider.
Absolutely shocking service from a company trying to start up

"Open Infra very poor communcation with outside world "

Another person from Colchester willing to take up the offer but time delay and poor updates of what was going on plus my VM contract to expire I finally cancelled any further communication with the company.
Renewed my contract with VM on very favourable terms including a landline which Open Infra could not offer and that was after trying Vonage which was another disaster as you can not use when your VM router is in modem mode. So sorry Open Infra you have let Colchester down terribly.

"Chaotic, avoid till they sort themselves out."

The sales lady appeared at our door in Colchester on 04.04.24. She claimed that several people in our street had signed up. Her spiel was impressive and we decided to go for it, trusting her assurance that we could back out if we wished, with no penalty. Open Infra sent three e-mails committing to install on 13th April. Then we realised that we would only save a few pounds a month, and we didn't need ultra high speeds anyway. We read numerous reviews from Sweden, USA and UK, and were shocked by the preponderance of negative comments. We need a reliable service, but Open Infra seems to be growing so fast that the administration of the business is chaotic. This doesn't inspire confidence. I'm glad we cancelled.

"Fabulous service and Martin is a star! Nothing was too much for him, such an asset to your company! Service is great, fast broadband speeds , one very happy customer "

Fabulous service and Martin is a dtar

"Delays on delays and no updates"

I signed up last year on a promise of completion in January in my area of Colchester .All was going well, box was fitted before Christmas and fibre was connected to the overhead pole.
On 22nd Jan we had an email to say things were delayed and they expect to be complete no later than 31st March.
Since then there has been no communication and no sign of work starting, and 31st March has come and gone.
I contacted customer service who said there was an "ambition" to complete the rollout in the 2nd quarter of this year, but would give no other details. They wouldn't even confirm if work had started or were going to start in the near future.
I've lost any faith that we're going to see the work completed any time soon. In the meantime my VM contract has expired, meaning that I have to pay double the price, or renew for another 18 months. I've spoken with some neighbours who are in the same boat, and none of them are happy. All it takes is some regular updates to keep people informed. There is no excuse for breaking a deadline without at least letting people know as early as possible and outlining what you're going to do to make it right

UPDATE 25/4/24:
Despite the reply below 2 weeks ago saying they've "dispatched informational mailings", nothing has been received (and yes I've checked spam). So still no information from open infras and no work has started.

"Harassment"

Constantly at my door having been told to not return multiple times.

Reply below shows companies interest in addressing experience.