"8 months but it was worth it."

It took us 8 months from sign up to connection here in Colchester - sometimes the communications wasn't clear and it took multiple engineer visits to sort out a problem with our cabling, but after very patiently holding on - it seems totally worth it - 900/900 at a fraction of the cost on what we were paying with Virgin. The email support was fast and very helpful and got my issues resolved. Would totally recommend it to anyone who has it in the area and whose alternative is stuck paying high prices for fast internet.

"perfect servive"

great customer service,the tech guys that came to my house explained it all very simply,500mb for £17.50 bargain.yes it was a bit of a wait (7 months) but all in all worth it for the faster service and cheaper price.
overall im a ver happy bunny....

"I would be greatful if someone fom…"

I would be greatful if someone from openinfra team could get in touch with me please. We had installation in September 2023 and still no connection, I would like to speak to someone regarding cancellation of our agreement to discuss cancellation fees.
Unfortunatelly I can't get through on the phone

"Appalling harassment from their reps STOP IT!"

My annoyance is not with what they might or might not offer but their pushy approach. The sales rep must have knocked on my door more than a dozen times in the past few weeks. Initially I listened to what he had to say and looked into the deal. It turned out that when you take landline and calls into account it wasn't much cheaper than what we already have. Despite telling him that we are not interested, he keeps on pursuing me. This is harassment and totally inappropriate. I am considering reporting them to Trading Standards office.

"A Class act"

From the initial consultation,followed up by a professional installation of the fibre cable.Everything now runs very fast & smooth like a well oiled machine.Good job & Highly recommended.
Thanks so much open Infra & a big shoutout to Jimmy Linder.

"Great improvement from my previous…"

Great improvement from my previous service very reliable

"Hello everyone"

Hello everyone.
I had signed up to open infra, well at first make could not make head nor tail of it as wouldn't let me do anything, anyway sent an email to Markus, demanding they send someone to fix it,never thought they would, low and behold the wonderful guy, engineer Zak arrived at my door, and in no time at all got it all sorted for me, took a little of time, but he said not going until it's up and running, absolutely lovely man explained everything, and so helpful.
So to say I am so grateful, and appreciate his help, and also Markus, for helping this little old lady out.
Thank you so much, shall recommend to all. Great service all round.

"Their sales rep knocked on my door"

Their sales rep knocked on my door, initially wasn’t interested but the gentleman made good points, figured it was time to upgrade. Thank you Eni for being honest and upfront about the details and answered any questions I had

"Open Infra - two months in so far and very pleased"

After first getting Open Infra 900 Mbps symmetrical service in February (review below), just a small update from me after more than two months to say I've been very happy with the service.

So happy in fact that I upgraded it to 2,500 Mbps symmetrical (which admittedly is probably overkill). I pretty much always get that speed and the service has been solid and reliable.

Many thanks to Max who came round a few months ago, Abdi and Markus in support for responding quickly to any queries I had; and special thanks to Martin and his team of engineers who've been really great. I'm looking forward to many years of Internet service from Open Infra!

"AVOID!"

After many attempts to get us to sign up by knocking on the door we did. Since this point the service has been appalling. Similar to another review, an engineer turned up with black wire even though we requested white. The engineer said that customer services would contact me to finish the installation at a later date. I heard nothing. I contacted them eventually and booked an appointment and they didn’t even turn up! We are not scheduled to start using their internet until September when the contract with our current provider ends so this is even more shocking how bad they are! I would avoid this company, I wish I had known this before signing a contract. Now need to look at how I can cancel even though we are legally bound. The customer service on the phone and in person is extremely poor!