"Terrible customer service"

We have had our fibre connection setup and have been trying to contact OpenInfra to finalise our connection however contacting them has proven to be impossible. I have tried to call, but receive an automated message that tells me I can only email. When I email, there is no reply. We require a stable connection as my wife and I both work from home, however, I have no confidence we’ll have the support required if we were ever to face any issue, especially considering we are yet to start. I’ll also be filing a complaint to Ofcom as well as this is unacceptable.

"Big thank you for Jimmy and Erik"

I would like to thank Jimmy and Erik Open Infra Engineer's for their prompt response in attending my home and addressing a hardware issue responsible for my lack of internet. Issue was resolved within 24hrs of
an incident being logged. Thank you very much, super happy customer.

"Reporting to Ofcom and switching back to our previous provider"

If I could rate less than 1 I certainly would. We have been without internet service for over 24 hours. Tried to call though to the contact number provided, no response but an automated message advising to email. We have emailed a few times, no response. I have messaged on social media, again no response.
Both myself and partner working from home, this is incredibly infuriating. Hot spotting from our mobile internet is unacceptable, when we were supposed to have a full fibre internet connection with Open Infra. We will be putting in a report with Ofcom and switching our provider back to Virgin Media. At least they had a customer service team you could rely on and problems were always resolved as soon as they were aware. My advice to anyone considering the switch to this company, please do not do this. Really unacceptable to not have the support you need when your whole internet service is down. Oh also to add they are off cut from Optyx Broadband company, their reviews not surprisingly so, are all negative.
Update: To state; we have had zero calls or emails as my email is not registered nor is my contact number. My partner also has not received “several” of these calls you speak of. Unacceptable when in a review below your response time is supposedly meant to be within 48 minutes. We have been without a service for almost 48 hours. No emergency contact number to reach out to for these cases. Not suitable and not a service we will be continuing with.

"Live with internet, helpful team"

Not sure why all the low ratings. Yes this took a bit of time, but expected with new infrastructure area.

I have received emails of updates, instructions and an abundance of help from the open infra team (Abdirahman Ibrahim). I even had the delightful Jonathan Sher knock on a Sunday to see if everything was ok and he ended up resolving an issue I had but not yet reported. Thank you Jonathan, a superstar, went out of his way to resolve the problem and me and my family are extremely grateful.

I am live now and so far speeds of ~90mpbs, this is the second day of being live but already massive difference.

Thanks team

"Colchester area"

Colchester area, signed up in Nov 2023 after being convinced and promised it by March 2024.
I delayed signing any other contracts with Virgin/sky by 9 months costing me double and more what openinfra promise.
Finally gave up waiting and re signed with virgin sept 24 and tryed to cancel openinfra as they aren't delivering anything. Just got there foot(boxes in the door which ordinarily would be the last thing you fit!!)
Told I owe them £285 for the removal of two boxes internal external they fitted months ago damaging my walls to break the contract or wait.
They are not even up the road yet in the exchange boxes let alone in my house. No updates ever given, shoddy sub contractors in private beaten up old vans randomly drilling holes in houses and fitting boxes on the wonk. Blasting out my red brick work from not piloting properly with smaller drills.

"Very good speed and I got answer on my…"

Very good speed and I got answer on my questions 2 hours after emailing!

"Elderly parents told they weren't signing contract but they were. Mis-selling."

My elderly parents were told they weren't signing up but in fact they were and were cajoled into signing a contract for services they did not want. This is mis-selling. Do not use this company.

"Phenomenal customer service"

Phenomenal customer service, superb and reliable speed and consistency of connectivity.

"OpenInfra solved my Wifi issues"

OpenInfra solved my Wifi issues. The fibre connection works perfectly and gone are the fluctuations and cut outs.

"Amazing "

Amazing speed, consistency and price. They installed the cables in my area without doing any invasive building work.
The team was very friendly from the first time they knocked on my door to this day. They installed our connection from the house to the street in one spot, but we realised we wanted it upstairs, and they drilled new holes and reinstalled it free of charge.
In about 1 year of connection, we have experienced almost 0 outages, and no variance in connection or badwidth.
On top of all that, there is a whatsapp group for the service in my area, so you can chat to people to find out if they are also experiencing issues, as well has quickly contact the area manager directly. Recently our whole area had a power outage and they sent engineers to sort out the box at the end of the road withing a couple of hours.
Overall absolutely quality provider.