"Internet has been down 3 days and they're clearly not in a rush to fix"

Internet has been down 3 days now in my area. First day, they said they'll work through the night if they have to. No updates until next morning when they claim they couldn't work because of adverse weather conditions. I'm sure it will shock no one when I say there were no adverse weather conditions in my area that nigh, just cold. Then they said will be fixed by 6pm, then by 8pm, and then once again no updates after 5pm because they clearly just stop working then. Today, day 3, they say no estimate for works completion and no updates since the morning. Absolutely abhorrent, especially with so many people including myself working from home!

"MOST UNPROFESSIONAL PEOPLE "

MOST UNPROFESSIONAL PEOPLE

Pathetic service. Broadband has been unstable for days. Trying to contact customer support but no answer.
Sent so many emails but no reply.
Don’t think they have any proper support infrastructure at leat in the UK.
Thank God I am put of contract so will start exploring my options.

"Is anyone there?"

Attempt no.3. after trying for months and after posting two reviews I finally got someone to contact me. Not even sure if it was OI or Optyx (whoever that is). Arranged for an engineer to call me the following day at three o'clock. That was yesterday. Still no phone call. I really didn't understand how this company retains any clients.

"One of the worst ISPs I’ve ever dealt…"

One of the worst ISPs I’ve ever dealt with. The internet has been down in the Barnet area for over 24 hours, and they have yet to fix it. There has been no clear communication or timeline for resolution, making this an incredibly frustrating experience. If you rely on a stable internet connection for work or daily life, avoid this provider at all costs. Thanks to their poor service, I now have to travel into London and rearrange my schedule, including school drop-offs and pickups. The old ADSL connections were more reliable than this.

"Nothing but problems"

In the beginning it was great - for about 6 weeks. Good, strong signal and fast speeds. For several months, I have had continuous drop outs. 40 drop outs a day is fairly common. Not ideal when you are on work calls. I was over sold because they are under delivering. This is not what I signed up for. Wish I had never switched. All their promises are empty

3/2/24 - Open Infra contacted me last Thursday to discuss remedy. I was just leaving for an appointment and they confirmed that they would call me the following day at 11am. Surprise, surprise - no call - it's been 5 days.

"Just seen the ‘No Joy’ review below"

Just seen the ‘No Joy’ review below. SNAP. Exactly the same position as you! Plus the engine beers that installed it assured me all was working fine before they left. lies. It’s not connected. I spoke to both Faraz and Ishat however no one has helped me to date. Except when I said I wanted out because they’ve drilled holes & I’ve given them ample opportunity to get it working Faraz replied ‘under the contract we have up 12 months to fit it’! Think twice ….everyone in my area is sorry they have Open Infra the chance. Wish I had listened to them rather than the continuous sales calls & empty promises

"They have not installed"

They have not installed, don't feel they will as they have installed elsewhere in the area, perhaps there's too much work to do it where I live.

"Awful"

Awful. Our internet was due to run from Friday 3rd January and we’re still not connected. The office hours are said to be 8.00am to 5.00pm Monday to Friday but their phone was not answered all day today. You are invited to email but only receive an automated reply.
The company knows my situation but no one has contacted me!

"Non-existent customer service"

Really poor. When their internet works, it's fast but there's absolutely no way of getting hold of anyone when you need help. The phone line cuts out with no connection and no one replies to emails. We may be forced to leave them as we've tried to get hold of someone for nearly a month and no one ever replies. Writing on here as one last hope that someone will bother to respond to me

"No joy"

After being bombarded with loads of knocks on a door by sales people we decided to give it a go. A box was installed, a wall damaged and 6 month later still no internet and no communication.