"Said NO over & over & over again "

I am sick to death of being harassed by these sales people. We spoke to the same guy 4 times last week. Have been getting knocks on the door multiple times a week for months and months in EN1. I’ve just had 2 guys banging on and on, ignoring me saying I’m not interested AGAIN. Then telling me I’ll have to sign up sooner or later. I said well it’ll be later, and shut the door. I am having a baby in a few weeks. Stop bothering me.
A lot of your reviews seem to mention the same/only Technician Zak? Must be a very busy guy or your positive reviews aren’t real. I know there’s a lot of bad reviews on Swedish Trustpilot of this company. And that signing an agreement actually means you’ve signed up to 36 month contract that’s nearly £30 a month without that being made clear to you.
Expecting a response from Open Infra saying I need to email them to say I’m not interested….amazing that your salesmen can’t do that as I’ve told them that a good 10 times.

"Martin is absolutely smashing "

Martin is absolutely smashing , I had to call him few times to come and sort things out for us. Every time he came promptly and with a smile on his face, did his best to get things done quickly and efficiently , amazing service, he is an asset to the company

"Waiting for install nearly a year later."

Signed up for the service in April/May 2023 during the charm offensive, was told to expect around July 2023 or autumn at latest for the service to go live in my part of Enfield. We are still waiting in 2024 and I would have renewed my existing ISP contract for another year if I'd had clearer communication regarding realistic install dates.

"We signed up for open infra many months…"

We signed up for open infra many months ago. We were promised that we would be connected in February and the internal box was fitted before Christmas. Since then everything has gone quiet. Emailed them and was told it was now March but nothing at all has happened. Shocking service!

"We were on 30Mbps unstable internet for…"

We were on 30Mbps unstable internet for a while and had no choice to getting a better connectivity.

This all changed when OpenInfra chose our North West London area for fiber to the premises rollout!

Great company and great service.

Thanks.

"Great speed for low price"

For the speed we get and the price we pay it compares to nothing else.

It took a while at the start to get connected because it takes times to get the infrastructure in place. From them contacting various neighbourhoods to get sign ups to check feasibility to actually getting online took around a year. However well worth the wait. Plus we had time to finish our existing contract.

We also have a WhatsApp group for our area so any small niggles can be troubleshooted.

There are always people who complain and generally they are the ones who leave bad reviews. Honestly this company are brilliant, definitely worth signing up in you are lucky enough for them to set up infrastructure in your area.

Yes there have been a few occasions of downtime, but all services have this due to upgrades etc.

"Great service at a price that Openreach…"

Great service at a price that Openreach should be embarrassed by. Speeds are excellent, and for a newish service provider (in the UK), reliability has been solid, with only occasional short breaks for upgrades. Customer service is also good: long may it continue.

"Great speeds and good customer service"

Great speeds and very good, personal, customer service. If there are problems you know someone is on to it and it's not some anonymous call centre somewhere that doesn't really care (like Sky and/or BT). So glad I signed up with them

"Cheaper, Faster,Better"

Cheaper, much much Faster and way Better than what I had, although never had a problem with Vodafone FTTC connection.
We signed up from the initial flyer and although had to wait till our area got cabled up - it was worth the wait.

Highly recommended and extremely happy with what we have been provided.

"Brilliant service and won't go back to Openreach based providers"

Had this service now for over a year. I was a first adopter for this provider in this area of London but the Openreach service and speeds (whatever ISP we used as same infrastructure) was soooooo bad and they didn't care as a monopoly that I worked with other locals to get Open Infra to this area.

Best thing I've ever done (bar marriage and kids before anyone asks!!!) Speeds are amazing, service reliable and well worth all the effort helping to get them up and running here in NW London.

Have no fears if they arrive in your area. You'll never look back.