"Process was easy and straightforward"

Process was easy and straightforward. Claim was paid within less than a month after filing. The fact that the claim was filed shortly before and paid only days after Christmas only serves to increase my satisfaction.

"great service and very professional"

great service and very professional

"Quick resolution"

Once I had submitted the required forms and doctor's statement, my claim was quickly resolved.

"1st ever travel insurance claim "

After nearly 30 years of purchasing travel insurance, my fear of having to file a claim and fight to receive a equitable settlement proved to be unfounded, at least with this company.
I woke up in a hotel in NYC the day prior to our cruise departure and based on past experience, told my wife we were not going to be cruising the next day. During the train trip home I was evacuated from the train by ambulance and admitted to a hospital with what turned out to be pneumonia.
After recovering from that, I began the tedious task of filing a claim. As it turned out the process was much less difficult than I expected. There was no back and forth with the insurance company, no "we will not pay unless.... The claim was settled and paid in less than two weeks. Very impressive.
It is unlikely I will ever be able to utilize Aon again as I believe my travel and cruise days are over but ever I do have the need to purchase travel insurance I will not hesitate to purchase it from Aon.

"Fast refund"

Received refund promptly after submitting Dr paperwork

"Speed and convenience"

Speed and convenience

"Health Interruption"

Hospitable agents
Full explanations of how to complete the documents
Understanding of the medical situation which caused cancellation

"Our claim was processed quickly"

Our claim was processed quickly. This was due to medical issues

"Claim was handled quickly"

Our claim was handled quickly and without the requirement of filing excessive paperwork or appealing. The reimbursement was in our account within a few days.

"Aon provides great travel protection…"

Aon provides great travel protection and comes through when life’s emergencies force you to charge your travels. Aon provided reimbursement for half our trip when we needed to fly home to tend to a dying parent.