"I have complete trust with this company."

I have complete trust with this company. It is the second time I’ve needed their assistance. Well worth the charge for insurance. As long as you follow the guidelines and submit proper documents, they will reimburse for need to cancel travel plans.

"Great customer service"

Great customer service. Very helpful on the phone. Very quick response times. Very quick in settling the claim.

"The process takes a very long time to collect leaving one to wonder if they will ever get the money they paid insurance for."

My husband and I were booked for a cruise in January but had to cancel because he ended up in the emergency room with kidney stone and infection. We contact AON in January and we hoping to get insurance money back for the rescheduled trip in May. The process is going on and on. We buy this travel insurance for every trip we make including the next one but I am wondering if we will get our money back.

"After knowing how to submit everything"

After knowing how to submit everything, everything else went smoothly. Appreciate that due to the circumstances of why we had to cancel.

"We had to cancel a tour due to illness…"

We had to cancel a tour due to illness and our claim was handled fairly and quickly by Aon. I was surprised by how easy it was to file the claim and how quickly they settled.

"We were reimbursed in a very timely…"

We were reimbursed in a very timely manner for the total amount paid.

"After I missed my trip due to health…"

After I missed my trip due to health reasons, I submitted a claim to Aon Affinity. Within two weeks I had my full refund in hand. Aon did not nickel-dime me or ask endless questions.
I highly recommend Aon Affinity to anyone.

"Happy Traveler "

My husband and I were scheduled to cruise Dec.14-Dec. 21, 2024. My husband had a medical emergency and we had to cancel our cruise a few days before the sailing date. We submitted the medical form filled out by our doctor and all supporting documents. Within 3 weeks we received a full refund. We have rescheduled and will be sailing again in Summer 2025. Happy with the process and will definitely purchase travel insurance for all our future trips.

"Everything was excellent"

Everything was excellent, it's easy to file the claim and your people were very courteous and efficient, thank you so much

"Excellent customer service "

Very clear instructions for filing insurance claim. Refund was received within a week of filing claim. Extraordinary!