"smiles"

Loved the interaction with the customer service personnel In getting the claim resolved.

"My claim was processed quickly."

My claim was processed quickly.

"A very trusting resolution"

A very straitforward transaction. We trusted them with protecting our trip cost, my wife had a medical situation, we submitted Doctor's report and application, and in 3 weeks, we received electronic settlement funds. No loopholes quoted, no push back, no obstacles - nothing but outstanding service and trus.

"My sister unfortunately broke her right…"

My sister unfortunately broke her right leg a few weeks before Thanksgiving & our cruise was scheduled for March. Her doctor told her in December she would not be able to return to work for four months. So that also meant she would not be fully mobile until then. So I cancelled the upcoming cruise & we were able to get a portion of the deposit. It was very quick after giving the supporting documents for a medical reason.

"Our claim was handled very quickly"

Our claim was handled very quickly. It was our first time using travel insurance and was very pleased with the experience.

"Had to cancel our cruise"

Had to cancel our cruise due to sickness. There was no hassle or fuss. We were approved in minutes and our refund was there quickly!

"The speed in which the claim was…"

The speed in which the claim was processed. Also, when I did one thing wrong on the application, I got a call from someone who helpe me fix it.

"The refund process was easy and fast …"

The refund process was easy to navigate for us during a difficult health time. We received refund effortlessly

"It is important to be able to trust a company's word and their ability to proceed in an honest and efficient way to reso;ve the problem."

Three days before we were to leave on a cruise ,both my husband and myself were diagnosed with Covid 19.We notified the Cruise line who referred us to Aon Affinity.The customer service person was very helpful explaining that we have to provide proof and the procedure we had to follow. The on-line steps were too hard for me so they allowed us to fax the Doctor's statement. Once the received the info we received our refund within a week. A clean and sufficient process. Excellent service. Thank you.

"Very easy online claim submission"

Very easy online claim submission; prompt response & reimbursement without any questions, concerns. Full reimbursement via US Mail received.