"The team was accessible and helpful."

The team was accessible and helpful.

"No problems"

Fast easy service. Couldn't ask for better

"It was the first time I had taken…"

It was the first time I had taken travel insurance out and boy am I glad I did. Took the insurance out through my travel agent. 4 days into my vacation I was stricken with covid on a cruise. Had very care while there but then came the bill. I was glad to see that it would be covered. Also, the speed of getting my refund back was amazing. 10 days after my return the check was in my bank.

"I had to cancel my trip due to severe…"

I had to cancel my trip due to severe illness. The claim form was easy to fill out and there was virtually no long drawn out claim process. I received my refund in about a week!

"Very quick process once requested…"

Very quick process once requested documents were submitted

"It was challenging to complete the…"

It was challenging to complete the application for a refund. The website wouldn't take the information and told me to retry several times.
Ultimately, I got a refund once I was able to complete the form and had a doctor's note.

"The claim process and your website made…"

The claim process and your website made a difficult situation better for me and my wife. Your team was professional and helpful.

Thank you so much.

"Aon helped make a bad situation much…"

Aon helped make a bad situation much better. I can down with a bad case of the flu 3days before a cruise. We had Aon travel protection a received a benefit payment with 1month and a minimal amount of paperwork. It worked out great. Thank you Aon.

"After my husband suffered a heart…"

After my husband suffered a heart attack one month before we were set to depart, I was worried that I wouldn't get my money back from the cruise, but I was wrong. The process was very easy to follow, and I received my refund within days after I submitted my claim. Your team member extended their utmost support and compassion during this difficult time. I was extremely relieved and grateful for the prompt and considerate service I received.

"Excellent Service"

The process was straight forward and very quick.
They were clear on the information they required. Once that information was provided, refund was approved.