"Aon processed our claim and refunded us."

Aon processed our claim. They requested significant abilities to do so, including a medical information release claim request and a signed document from a doctor. It was onerous. But they did refund us right after all the paperwork was complete. They provide a legitimate service.

"Very surprised at the quick service"

We had to cancel our birthday cruise because I had been sick ever since my surgery 4 months prior. I was afraid to get on an airplane and then cruise ship because I seemed to catch everything that came near me. I had been on antibiotics 3 times in 2 months. I expected Aon to fight me on the reimbursement since I didn't have one specific emergency medical situation that caused the cancel. Instead, they paid the claim without argument. I had to submit a form from the doctor, but it was accepted and not questioned. I was very pleasantly surprised.

"800# worked great."

The online links didn't do what they were supposed to do so we had to call the 800 # but once we got a rep she was very helpful and thorough. Everything was completed in the time frame she quoted and the cruise refund was fast.

"Fast service"

Fast service, easy to apply for a claim, no problems dealing with this company.

"Pamela B."

I am 76 years old and have limited knowledge about communicating electronically so I was a bit lost when I was asked to submit everything via email. Somehow I was able to stumble through the process and am pleased that our claim was approved. We are very satisfied with the claim amount and feel we were treated fairly. Thank you.

"Was surprised at how easy this turned…"

Was surprised at how easy this turned out to be! Was expecting pushback as you get with most insurance claims, but didn’t get one.

"Great service "

This was the easiest thing I have ever done. It was done professionally and quickly.

"Cruise Refund Easy"

Claim was easy to file and refund received quickly. Had to cancel a cruise due to surgery.

"Excellent claims service."

Excellent claims service.
Claim paid promptly following submission of documentation.
What you would hope a claims process would be like.

"Good Experience Overall"

The claim process was a little labor intensive (having to scan all the documentation and then attach to the claim online) but I finally figured it out. It was processed pretty quickly and I was happy with the result. I would have liked a breakdown of how the amount was determined because the amount I received was kind of an odd amount.