"Excellent service!"

They took care of our claim expeditiously and were extremely helpful in the one phone call needed to clarify some instructions.

"My claim was resolved in a very expeditious manner…"

My claim was resolved in a very expeditious manner. Thank you.

By the way, this is the 2nd positive survey I completed for Aon.

"The website for filing a claim was straightforward"

The website for filing a claim was straightforward and easy to use. Once the concern about notification was clarified, everything went as promised and the claim was processed.

"Easy to file an claim"

Easy to file an claim. Very friendly representatives.

"The refund was prompt and hassle free."

The refund was done promptly and with no hassles. We provided the materials needed for the refund and all went quite smoothly. Whole transaction from start to receiving check took less than four weeks.

"2025 Cruise Cancellation"

Although it took some time to get things organized and submitted properly it was a pretty smooth process.

"Great Company and Great Service"

Great company and great service! I could always speak with a live person! Hard to find these days!

"Very prompt professional claim…"

Very prompt professional claim resolution

"AON Affinity Goes Above and Beyond!"

I was left stranded in a foreign country after American Airlines transferred my flight but evidently not my checked baggage which contained critical medication and all clothing and supplies for a 1 month cruise. I assume they lost it.

Needless to say my entire cruise was ruined, and American Airlines did absolutely nothing to assist me. As a matter of fact, I was insulted by one of their agents - I guess I was bothering them too much

AON processed my claim and reimbursed me for my lost belongings including medical. They stepped up to the plate where the airline responsible for my dilemma did absolutely nothing! Thanks to Princess Cruises for making this coverage available!

"We had a great experience"

We had a great experience. After we sent in all of our documents, we never had to do another thing. Your company just took over and we never had to do anything else. We just waited and a check was sent to us for the damages.