"My hat arrived in good time"

My hat arrived in good time. I was emailed letting me know the order had been received, processed and dispatched. It arrived beautifully packed. I'm very happy.

"The order hasn’t ever showed and was…"

The order hasn’t ever showed and was ordered in November. No response to chasers. Total con, do not use this website

"I'm sure it said free returns when I…"

I'm sure it said free returns when I was shopping but now I have received 2 hats which would barely fit a child it now looks as if postage back to German is at my cost.

Reply from seller not true for goods received in the UK at least.

Goods were returned to their UK 3PL on 05/02/2025 and they still haven't acknowledged receipt on 20/02/25.

"The Veramon Ear Warmers are terrible"

I purchased the Veramon Ear Warmers and, honestly, this is the worst product I’ve bought in a long time.

They’re so expensive for what they are, and they’re so itchy. Oh, and they absolutely don’t keep your ears warm.

Save your money folks, a cheap pair on Amazon will be better.

"Got what I ordered, quickly. Happy with transaction"

I ordered before I viewed Trust Pilot UK so was naturally resigned to something happening with transaction (Euro review site 'trustedshops' reviews do fair much much better). However, I ordered a Eisbar Ski Hat 30th December and it was delivered to myself in UK 8th January. Packaged extremely well and aesthetically with tissue paper. Product is excellent. I can only tell you as it is. Delightfully surprised.

"Beware!"

The customer service has been absolutely appalling ordered items and paid extra for Express delivery which included taxes expecting delivery and then from nowhere a customs charge before items would be delivered, which was not in the terms and conditions. Still White and refund without goods for Christmas and the customer service has been non-existent!
Beware!

"Ordered 4/12 it’s now 17/12 and…"

Ordered 4/12 it’s now 17/12 and apparently it will arrive on 19/12. NOT A UK COMPANY. Do not be fooled by email address.

"No refund received after paying for the…"

No refund received after paying for the returns!!

Wish I read the reviews before.

"Appalling"

Appalling. Delivery was fast enough but return was painful. None of the instructions about return on the web worked. Filled the form via their return portal, got a returning label with code, which was supposed to be a prepaid label according to their instructions. Then again followed the instructions, took the parcel to post office, didn't work, took to DHL, didn't work, took to DPD, didn't work. I had to contact them and was told I had to pay for the postage first, then they would refund. I got refund 3 weeks later.

"Delivery took 12 days"

Delivery took 12 days, despite their website stating express delivery will be no more than 5 days by DPD. They did not offer to refund the delivery charges until I suggested they should. Please do not use them, as you will be disappointed on delivery.