"Ordered the rocking bars for the cozee…"

Ordered the rocking bars for the cozee next to me, but unfortunately they do not fit this model.
On the same day they arrived, I went on the website to organise a return. This has to be done via email which is unusual as most companies now have a very easy and quick process.
Email response is a £10 collection fee with no other options on returning items. I’ve already paid £18 + delivery for the item.
Seems like this company are mostly concerned with making money from the consumer whatever way they can and I certainly won’t be using them in the future.

Addendum: Received an email from customer services to try and rectify the situation which was greatly appreciated and unexpected. Good customer service like this does go a long way for users. Have changed my rating based on this and the fact I like the products but would encourage Tutti Bambini to reconsider return fees!

"excellent customer service by Irene"

I had the pleasure of dealing with Irene regarding a broken part of my sons highchair, she provided great customer service was very polite and prompt in solving my queries with quick replies.

My issue was resolved in just a few emails, will definitely be purchasing more tutti bambini products as now I know they have a fantastic customer service team.

"Very bad experience with delivery."

Very bad experience with delivery.. The parcels was open... They left the parcel in main door of the building not at my flat door.

"Avoid at all costs"

By far the worst experience I’ve ever had with a company. We placed an order in December and we are still waiting on some of the items being delivered despite being advertised as being dispatched in no longer than 4 weeks yet here we are 13 weeks later. If we had not rang to check on the order after waiting 6 weeks we still would not have received any of the items, the customer support representatives will lie to you and say the items will be coming in stock in the next few weeks but when you ring them back weeks later the story still remains the same. We are still missing 2 of our items and the company now refuses to respond to our emails despite them promising that this was being looked at and that a manager would ring with an update this still has not happened and we were forced as a last resort to contact our bank to reclaim the money for the missing items via a chargeback. I would never again do business with this company, the company does not care even remotely about its customers or in providing products without chasing them. They should take a serious think about shutting up shop if they cannot be bothered what a laughable joke of an experience this has been

"Excellent customer service by Casandra"

Spoke to Casandra about our twins essential alba cot beds as the mattress base were damaged for both cot beds. Casandra has arranged for both parts to be sent out straightaway. Extremely impressed and grateful with how this was handled and responded to. Excellent customer service, would 100% recommend!

"CozZee XL"

Nickie was absolutely fantastic! She was incredibly swift with her response and handled our issue efficiently and professionally. Her expertise and friendly attitude made the entire process smooth and stress-free. We truly appreciate her help and couldn't have asked for better service. Highly recommend—thank you, Nickie!

Looking forward to receiving our order!

"Nickie from customer service was amazing! "

I moved house and struggled to find all hardware pieces for our modena cot bed, Nickie was a star! so helpful and so quick to resolve our issue. So nice to see such great customer service! Thanks again

"PRODUCT EXCELLENT"

PRODUCT EXCELLENT, SERVICE GREAT, HIGHLY RECOMMENDED

"Simple to order the Moses basket…"

Simple to order the Moses basket arrived on time well wrapped It is a wonderful basket beautiful

"Very fast delivery"

The Rio cotbed was on my son & daughter-in-laws wish list for their first baby. I ordered it as it was in the sale with £60 off. It was delivered 2 days later. They found it very easy to assemble and great quality. All in all very impressed with company and will most likely be buying more items in the future.