"Great customer services "

I messaged tuttibambini after my cozee air was damaged in a house move. Irene was extremely helpful and was able to organise a replacement part efficiently! Great service - thank you

"Can’t contact!!!"

Do not order from this company. I paid £269 for a cot which has not been delivered. Since confirmation ive received no update and both their email and phones don’t work. One says their sick and the email bounced!!! Beware:(

"Nickie from customer services was…"

Nickie from customer services was brilliant, quickly responding and helping with the supply of missing parts for my cot.

"If only I had a product to review"

If only I had a product to review.
Four packages have been with DX since 27th March, for 12 days now, and they still can't deliver them to an address 90 minutes away from their depot. I've had four different delivery days promised, DX tell me to talk to Tutti Bambini, they blame DX.
Meanwhile I need a cot and will be making alternative arrangements as can't keep waiting for customer service to make an effort to resolve. Management aren't interested in giving me a call to discuss. No option but to review their dreadful service rather than items.
Update....cancelled order last night and asked for full refund. This morning DX called as they wanted to deliver 2 of the 4 packages! Not interested as had enough of poor service from both parties and what's the point of a part order!!! However, Tutti Bambini won't process the refund until they have their goods back. Cash flow issues perhaps if they don't refund when they have screwed up?

"Extremely disappointed "

I purchased a 2 piece set of a cot and draws from Tutti Bambini on the 8th March. I have gone back and forth for almost 5 weeks now due to three errors with my order. Firstly they sent me a wrong item, i had to inform them and get this collected, secondly 1 item as missing, which again took time to rectify, and thirdly they sent the wrong size mattress for the cot which also needed resolving.
I am heavily pregnant and due any moment, i live on my own, i found this extremely stressful to deal with as i needed this cot up and ready before baby came , and unfortunately i dont have anyone to help.
I am extremely disappointed by the company, they simply offered me £25 and said they could not help me further.
Never experienced this type of robotic service before.

"Great customer service "

I had my Tivoli cot come and had an issue with my order. Irene was super helpful with my query. Thank you for the support :)

"Great service"

Great service

"Nickie in the customer support team was excellent "

I had an issue where some parts were missing from my order. Nickie from the customer support team was brilliant and helped me.
Happy customer 😊

"Irene was very quick and helpful "

Very quick and helpful customer service from Irene. Email sent Saturday afternoon and by Monday lunchtime had a replacement part in the post despite it being 7 years since original purchase.

"Great service "

I recently moved house and lost all the parts to put my chest changer back together i contacted tutti bambini about my problem and casandra was very help fully in identifying the product and got the bits I needed sent out to me free of charge very helpfully service