"Not up to the expected standard"

Ordered one day, arrived afternoon of the next day - impressive! However, this time the fragrance (Dior Gris) does not seem to last as long as my previous one bought in Duty Free. Besides, one of the two free samples arrived empty without a molecule of any scent. It was my first purchase from Dior.com and quite disappointing as you would expect the quality and respect to customers at least on the level of their competitors. I've pointed the problem out to the customer service, they offered a code for a special gift with my next purchase. It is rather arrogant to expect an unsatisfied first-time customer to buy something else from you, isn't it? I won't.

"I had high expectations when ordering…"

I had high expectations when ordering from Dior, but my experience was deeply disappointing. I paid for next-day delivery, yet my order arrived 10 days later, which is completely unacceptable. To add to my frustration, customer service was unresponsive and unhelpful throughout the delay. This lack of professionalism is not what I would expect from a luxury brand. Very dissatisfied with the overall service.

"Absolutely horrible, never buy from Dior"

Absolutely horrible! I ordered worth $237 only because their website has this great offer that if you buy more than $200, they’ll send you 3 complementary gifts with it. To my great surprise, none of those came (my order got delivered today) and when I contacted customer support, the agent tells me the products must have been out of stock at the time of shipping hence they can’t do anything. The most terrible part is, they won’t even give you free return label for returning the products.. how disgusting is this !!!

"Très bonne expérience"

Excellent site avec un bon service ! Livraison express et article de qualité. Je recommande sans problème.

"Nie wieder Parfüm von Dior"

Meine Tochter hat mir das Parfüm Jasmin Des Anges bestellt , weil ich es bei Dior getestet habe und den Duft gut fand. Wir haben es so bereut da sogar ein billiges Eau de Toilette länger hält als dieses teure „Parfüm“. Das hält keine 2 Std . Für 265€ haben wir wirklich qualitativ Gutes erwartet. Als wir den Kundenservice kontaktiert haben , wurden wir als Leute dargestellt die nichts von qualitativ gutem Parfüm verstehen und gaben ihre lächerlichen Ratschläge wie Feuchtigkeitscreme benutzen und dann da drauf das Parfüm sprühen. Unverschämtheit nie wieder!

"Ordered items wrong address was given…"

Ordered items wrong address was given through PayPal I canceled order.They shipped order anyways I call they want change address but they will call UPs intercept package .Refused to help me .help that would benefit me. So not only do I not get package now I have to wait 7-10 days for refund hundreds of $$$$ 100% horrible ambassador service

"Qualité du service client par téléphone…"

Qualité du service client par téléphone désatreux.
Delai de livraison promis 3 jours apres la commande et depuis chaque jour il rajoute 1 jour de delai......
Les qualités de ce site ne sont pas en rapport avec le prix : une vrai honte

"Service client désastreux"

Service client désastreux.
Sur leur site il est mentionné que l'on peut recevoir un échantillon avant d'ouvrir le parfum mais aucun échantillon de reçu donc impossible de tester le parfum avant de l'ouvrir.
Je contacte donc le service client qui me mentionne que les échantillons sont envoyé uniquement pour les grands flacons mais aucune mention de cela sur leur site.

"Sent empty perfume bottle, refused replacement"

I was excited to see the return of Poison, my wife's favorite perfume back when they made it. Somehow they sent me an *empty bottle*----it doesn't even smell, it was obviously never filled. They refuse to give me a replacement or return. £200 wasted.

"Service agréable"

Excellent site avec un bon service ! Livraison express et article de qualité. Je recommande sans problème.