"Absolutely disgraceful customer…"

Absolutely disgraceful customer service. I order a bag online, UPS never delivered it and now they won't refund me. I have been exchanging emails for more than 20 days and there is zero cooperation. They are not helpful at all. I will NEVER buy at Dior again! Worst customer service for a luxury brand!

"Worst Customer Service Ever"

I placed the order for the Dior Multi-Use Face Palette, the order was confirmed by Dior email containing my full address. However, few days later I found out by checking UPS tracking number that the order was not delivered due to incomplete address provided and was routed back to Dior location in Las Vegas, NV. Not only I found about the return of my merchandise on my own, but when I called Dior Customer Service I did not receive any cooperation neither with reshipping the order nor with the payment refund. I was told that the refund will take 7-10 business days which is ridiculous taking their fault of incorrectly shipping my order. I am fully dissatisfied with unprofessional manner Dior is treating their customers. Will NEVER order from this site ever again!!!

"Service client catastrophique "

Service client catastrophique !

J’ai fait plusieurs achats sur le site de Dior, en plus d’attendre 11 à 15 jours pour réceptionner le colis, le service client est désastreux !

Entre bugs informatiques et personnel du service client malpoli, je ne saurai recommandé d’acheter sur ce site.

Le site prévoit qu’un cadeau vous sera donné après le changement de statut mais après un bug informatique, le cadeau n’a pas été pris en compte dans la commande. Le service client ne s’empresse pas pour traiter la demande d’envoi du cadeau. Résultat : Plus de 3 semaines pour attendre une réponse du service client pour l’envoi de cadeaux du programme Dior beauty privé.

Pour une autre commande, le colis a été envoyé partiellement alors que le produit était toujours disponible sur le site. J’ai appelé le service client et depuis 10 jours j’attends toujours qu’on me rappelle. Pour la livraison du colis après 10 jours d’attente, un homme du service client m’a dit que Dior ne fera pas le nécessaire auprès du transporteur car on est encore dans les délais. Il faut attendre que l’on ne soit pas livré au bout de 15 jours de délai. Je lui ai expliqué que pour les autres commandes, j’ai appelé le service client pour prendre contact avec le transporteur et que cela avait été fait. Je lui explique que ce n’est pas normal qu’il ne veuille pas traiter ma demande et il m’a raccroché au nez. Bonjour le professionnalisme !

Si je pouvais noter 0 étoile, je l’aurai fait ! Service client NUL !

"Après une livraison en ligne la paire…"

Après une livraison en ligne la paire de chaussures présente des défaut ce qui est incroyable pour une paire a ce prix !

Suite a un premier échange via le service client nous passons directement en boutique où il nous explique que la paire n'est disponible qu'au galerie Lafayette mais qu'elle ne peut pas être échanger spécialement a ce magasin car acheter en ligne !

Je dois donc me faire rembourser ou trouver une paire en échange !

Aucune autre solutions trouver on s'en bas les bonbons des clients PLUS JAMAIS JE NE SERAIS CLIENT CHEZ EUX !

"Bad customer service"

Dior.com required adult signature forUPS to deliver a $30 nail polish to my house. Really?! When I asked Dior to help because I cannot wait for UPS to sign for a $30 package, they gave me the run around. They could have arranged for the package to be sent to my local CVS for pick up. Instead, they scheduled a UPS pickup. The customer service at Dior.com is a waste of time - the woman was distracted, clearly working from home judging by the screaming of kids in the background. She even told me to hold on for a sec, midway through my explanation of why I'd contacted Dior. Then she scheduled the UPS pickup even though we discussed that she'll try to redirect the package. I tried to have the package intercepted a second time and had the "pleasure" to talk to another inept customer rep. This one must have been working from a restaurant kitchen, with all the pot and pan banging that I kept listening to while talking to her. I am not dealing with Dior anymore. It is insulting just how poor their customer service is. Oh, I never got the package - UPS delivered it back to Dior.

"Service client qui ne prend pas en…"

Service client qui ne prend pas en compte les demandes de ses clients.
Remet la faute sur vous alors que leurs délais de réponse est extrêmement élevé (depuis 2021 je reste en suspend).
Je ne recommande donc pas d’acheter chez Dior, tournez vous vers des marques tel que Louis Vuitton ou Hermès qui traitent chaque clients a la même valeur.

"My J'adore L'Or smells like urine"

My J'adore L'Or smells like urine! The customer support just lets you make multiple pictures to detect if something is wrong with the perfume. Ridiculous. Then they say: Sorry, it's open we can't take back and refund. I travel a lot due to my job and can tell you the original perfume smells not like this. I tried it in many many stores. But this one is horrible and I paid above 100 Euro for this crap. Merde DIOR customer support! I was a big fan of the brand... BYE. PS. Auf englisch um mehr Leute zu warnen.

"Extremely Disappointing Experience with…"

Extremely Disappointing Experience with Dior,
I am extremely disappointed with the poor service I received from Dior after placing an online order for a Christmas gift for my wife. I ordered a hat and gloves, but when the parcels arrived (after a delay), I found incorrect items: a calendar and a leather bag.

I immediately contacted Dior’s customer service and followed all their instructions, including sending a statement and photos of the incorrect items. The delivery company (UPS) was sent to collect the items, and I was told the matter would be investigated. However, despite weeks of follow-ups, I was repeatedly told that the investigation was ongoing, only to later be informed that there was “insufficient evidence” for a refund or resolution.

It has been almost two months, and I still don’t have the items I ordered or my money back. Dior’s handling of this situation has been unprofessional and unacceptable for a brand of their stature. I feel completely let down and ignored.

I urge Dior to take responsibility for this mistake and provide either the items I ordered or a full refund. Until then, I cannot recommend their services to anyone.

"Ongoing terrible service"

I have had numerous bad experiences with Dior online and will no longer be shopping with the brand. My first negative experience happened when my partner ordered me a book tote for my birthday, the item was lost by UPS for several weeks and Dior refused to even acknowledge and email regarding it, luckily UPS resolved the issue. Then this Xmas I ordered my partner a mens toiletry bag, not a massive deal but it arrived without any gift wrap despite me specifically requesting it to be wrapped in the Xmas wrap. I reached out to Dior who first told me there was no men’s Xmas wrap, I sent them a screenshot of a photo from the Dior website clearly showing it. They apologised and said someone would get back to me. My latest experience a couple of days ago I ordered a fragrance gift set costing £265. I enquired before If the small bottles in the set were spray bottles and not dab bottles. They confirmed that they were spray bottles. However I have opened the item today and found that they are in fact dab bottles which I do not want. I tried to call Dior but was cut off twice. I was WhatsApp and email them with no reply as of yet. I want to return the item as I was misled in the sale but it is not a simple return as the packaging on the fragrance box has been opened. I will initiate a charge back with my bank if needed but find that their advisors either intentionally lie or know very little about the products.

"Disgraceful customer service"

Disgraceful customer service. Ask to return free samples ! Because I want to returns one item of hundreds worth order ! Ridiculous and wordless. It supposed to be luxury brand and they expect free samples to be returned. It’s better to buy them on boots or Sephora to avoid big disappointment and awful customer service.