"ridicolo e scadente"

Presa dalla mania di shopping per il matrimonio, azzardo un acquisto di una slingback Dior sul sito ufficiale. Primo acquisto, mi da disponibilità poi invece dopo vari contatti con il servizio clienti mi dicono che l'ordine viene annullato perchè in realtà il prodotto non è disponibile...... tento un secondo acquisto, nessuna notizia per giorni, il servizio clienti prima dice che l'ordine è andato a buon fine poi invece dopo giorni lo annullano di nuovo per non disponibilità della merce. Ma dico, scherziamo???? cosa si divertono a prendere in giro la gente? oltretutto il modello da me ordinato e poi annullato è nuovamente disponibile sul sito, cos'è una presa in giro? lo hanno appena annullato a me!!
Le disponibilità che si vedono dal sito nelle boutique italiane sono fasulle perchè in realtà poi invece non le hanno. Quindi, l'e-commerce cerca disponibilità in Francia, in Italia devi recarti x forza in boutique perchè non hanno vendita online (o meglio, te le vendono anche a distanza ma se non va bene non fanno il reso ma solo cambi merce), le boutique sono incontattabili, il servizio clienti risponde tramite dei ragazzetti che non sanno nulla, ti dicono che richiamano dopo aver verificato poi non li senti più, è veramente uno scandalo che un marchio di questo livello abbia un servizio ecommerce così ridicolo e scadente! ma vergognatevi che siamo nel 2025 e io per provare una scarpa Dior devo perdere una giornata per andare a Milano! UNA VERGOGNA

"Dior opgelicht €2000! "

Ik heb een jas van €2000 besteld via de officiële Dior-webshop en deze netjes retour gestuurd. Ik ontving zelfs een bevestigingsmail dat mijn retour was ontvangen. Maar na twee weken wachten had ik nog steeds geen geld terug.

Toen ik contact opnam met de klantenservice, kreeg ik tot mijn verbazing te horen dat ik niet dezelfde jas had teruggestuurd. Dit is absolute onzin – ik heb exact dezelfde jas geretourneerd! Dior weigert nu mijn geld terug te geven en ik ben €2000 kwijt.

Dit is pure oplichting! Hoe kan een luxemerk als Dior op deze manier met klanten omgaan? Schandalige service en totaal geen verantwoordelijkheid. Koop hier NOOIT als je waarde hecht aan eerlijke behandeling en fatsoenlijke klantenservice.

#Dior #Oplichting #SlechteService #DiorReview

"Shocking customer service"

Purchased a scarf from Dior.com couple months ago. The scarf was not even shipped past the estimated date of delivery. I emailed customer service to figure out what was going on but dud not get a response for days. I then called the customer service, and the agent said it seems like the scarf will never be shipped so he will cancel the order. He also added that he will make sure some boutiques to reach out to me via text to proceed with the purchase. No one ever texted me.
Last week, still wanting the scarf badly, I found that the scarf was back in stock on dior.com. I made the purchase and noticed that the item became “out of stock” immediately after I made the purchase, which shows that I got the last one in stock. This time, the item arrived on time. However, the scarf was folded wrong with many “wrong” folded lines on it. The vertical center mid line which should run through the center of the scarf was at a wrong place, making the scarf folded asymmetrically when I try to fold it along the line. On top of this, the scarf has softened rather than this bit stiff texture it comes in when you purchase a brand new scarf. It felt like someone has used the scarf before it being shipped to me. (This, I am not sure if Dior scarves are made “soft” from the beginning. I am speaking from my experience with Hermes scarves.)
This is pretty shocking because this is luxury and they need to perform a high standard inspection before dispatching the item. I have purchased multiple scarves from Hermes in the past and everytime they are delivered in impeccable condition. In luxury market, quality is the brand image.
I reached out to customer service via email. (I could not simply return the item and order another one because it was out of stock.) The email was responded in time, but I could not believe the content of the email. Rather than taking the issue seriously and be ashamed of the situation, the email was full of useless and rather inappropriate language like “May I kindly ask will you be styling this with an outfit or will this be like a fashion accessory for a handbag? I would love to hear your thoughts on how you are planning wear the lovely creation.”
Okay. Here is a customer deeply shocked and disappointed by quality of your item, and you are asking me how I plan to wear the item?
This is simply a wow. Even Walmart would not send me such an inappropriate response.

"Champagne Brand. Lemonade Service"

I have been a loyal customer of Dior for years now. Flit between Silver & Gold membership.
I have received service so bad, that i will never use them again.
Dior thinks its above offering good service and not accepting their errors.
Disappointing.

"Did not receive all the products I…"

Did not receive all the products I ordered. Just missing the mascara. It’s impossible to get ahold of customer service. They won’t issue a replacement until the conduct an “investigation.” They lie and say a refund or replacement has been processed. I’ve got a provisional refund by my credit card after months of back and forth but it’s still provisional until the end of April, a full 6 months after I ordered! Who has time for this!

"Bye :)"

Was their beauty Platinum member for years until last year and I’m so pleased I no longer shop at Dior due to their poor customer service and having to chase them several weeks after returning items for a refund. You spend 100’s of pounds with them and alot of the time you don’t get what you are promised from the special edition packaging to their gifts. They hoodwink you to spend money to get their ‘complementary’ gifts which are rubbish and not worth the money you have to spend to get it. I use Chanel who may not have their beauty programme rewards, but their products and customer service is far better than Dior.

"Grande déception"

Grande déception
J'ai commandé une pochette Dior en décembre 2024 pour offrir un cadeau à ma sœur.
La marque proposait un emballage de fête de fin d'année que j'ai demandé.
À ma grande surprise commande arrive sans l'emballage sans que je sois averti.
J'ai contacté le service client qui a été incapable de m'apporter une explication.
Quelques jours plus tard je reçois un vulgaire mail qui le disant que l'emballage n'était pas disponible au moment de la préparation de la commande.
Je trouve ça juste honteux.
Au prix ou on paye leur produit, j'estime qu'il peuvent prendre quelques minutes pour contacter un client et prévenir que la commande ne sera pas complète.
Ils n'ont même pas pris la peine de le faire. C'est la dernière fois que j'achète chez eux.
Amina HASSANI

"Lügen und Betrug"

Leider muss auch ich mich den schlechten Bewertungen anschließen. DIOR behauptet nun, dass mein retounierter Artikel nicht im Paket gewesen sei. Zuvor wurde mir auf Nachfrage bestätigt, dass er angekommen sei. Nun werde ich hingehalten und behauptet, dass die Aussage falsch gewesen sei, dass der Artikel dort angekommen sei. Ich lasse die Sache jetzt über meinen Anwalt klären! Unglaublich enttäuschend!

Ergänzung April 2025: Nachdem mein Anwalt sich um die Angelegenheit gekümmert hat, wurde mir das Geld von Dior erstattet.

"Buongiorno"

Buongiorno, il brand non significa che il prodotto sia buono, anzi direi pessimo. Ho acquistato delle matite per occhi mai vista una roba del genere. Sarebbe meglio non comprarle più per quello che costano mi ci vuole un mutuo prodotto scarso

"Complimentary gifts not sent …"

Ordered extra to get the complementary red pouch advertised on their website but it did not come in my order. When contacting customer service they said it wasn’t sent as it was out of stock and they couldn’t send me one. When I brought up that they are now advising a phone charm they said what phone charm? I asked if they could send this as replacement they said they couldn’t but could send free samples. I still haven’t had a email to confirm there coming. Just think it’s disappointing that you advertise complementary gifts, but don’t send them.