"Do not purchase from Dior Online!"

Do not purchase from Dior Online!
The worst after sales service I have ever experienced.
Ordered a Collection Privee fragrance which was not left in a safe place despite the courier reporting as such and was not there when I returned home from work.
Customer services refusing to refund after 7 weeks of dispute. I will be taking to court.

"Unterirdisch"

Unterirdisch, Ware war beschädigt ich habe ihn eingesendet und nach 14 Tagen die Antwort das man leider nichts machen kann.
Der Gürtel hat 500 Euro gekostet.
Nie wieder

"Racist and discriminating company"

Racist and discriminating company. Also if you contact them, they will harrass you through email. We used to purchase their beauty products but now they become racist bullies

"Nul Nul Nul zéro"

Nul Nul Nul zéro

"I have to buck the trend here..."

I have to buck the trend here and say that my recent experience with Dior 'Fashion & Accessories' has been flawless. I don't usually leave reviews but I felt I had to provide my experience as it was nothing but positive. The items I was thinking of purchasing weren't cheap (no surprise!) so I read the reviews on this page before I placed the order and they really made me think twice. But I'm glad I took the risk because it definitely paid off. I ordered a ring set for Valentine's Day and selected the 'time slot' delivery so I could schedule it to arrive on 14th Feb. I called Dior a couple of times prior to delivery just to make sure everything was on schedule (again because the reviews had made me nervous). They were easy to get hold of on the phone and always very helpful. The courier sent me multiple messages leading up to delivery to keep me updated on their arrival and was dressed smartly with 'proper' shoes which also added to the positive experience. So maybe all the negative reviews are for the 'Fragrance & Beauty' area of the business, or I just got lucky.....but I am very happy (and more importantly so is my wife).

"Leider kriegt man keine Antworten von…"

Leider kriegt man keine Antworten von denen! Kundenservice miserable!

"Rücksendung einer Retoure"

Ich kann die ganzen negativen Bewertungen nicht verstehen. Die Mitarbeiterin vom Kundenservice war sehr nett und hilfsbereit. Wir haben auf deutsch miteinander telefoniert. Sie hat keineswegs darauf bestanden, auf englisch mit mir zu kommunizieren. Die Rücksendung der Retoure war auch gar kein Problem. Gestern habe ich mitgeteilt bekommen, dass das Paket bei Dior eingetroffen sei und nun geprüft wird. Heute kam schon die Bestätigung, dass ich mein Geld erstattet bekomme. Ich kann mich über nichts beschweren. Alles ist gut gelaufen. Vielen Dank dafür.

"Worst experience with Dior.ae!"

Worst experience with Dior.ae!

I bought a lipstick, and when it was delivered, it was broken. This was the second time Dior had sent me faulty products. I wrote to them several times, but there was no response.

Frustrated, I took the product to the Mirdif City Centre store, but the team had no clue what to do. They kept repeating, "I understand," without offering any real help. I left the product there out of frustration and told them to deal with it.

Despite the store contacting the e-commerce department, the product remained uncollected for two weeks. Eventually, a pickup was scheduled to collect the item from my home, but I informed them it was at the store. Shortly after, I received a message stating they were unable to collect the product.

I gave up for a week before following up again with another email. Eventually, I received a single-line response saying, "We don’t have the product and will refund your money."

This is completely unacceptable from a brand like Dior. I will never shop here again—you just lost a customer!

"I was once a dior fan but not anymore"

I was once a dior fan but not anymore. I ordered a sandal online. They had falsely advertised that size 42 is US size 9 so i ordered that, it was too big as it was not size 9, i tried to return it and guess what they falsely accuse me of using that stuff and I did not get my money back. I regret i ever bought things from store. I wish i could give negative stars for wasting my 800 dollars.

"A fuir"

une honte! Une investigation de 4 semaines pour un collier non reçu/ volé des erreurs du service client qui ne sont même pas prises en compte et moi rien je perds mon argent et mon produits
c est une honte aussi peu de morale pour une entreprise censée être prestigieuse ! je déconseille tout achat et livraison via internet clairement si vous avez un problème ils s en ficheront royalement malgré de beaux discours.