""We’re people taking care of people""

"We’re people taking care of people. It’s that simple".
A quote from the Crawford & Company website. If only it were true! I can only echo the other "1 Star reviewers". If I could give zero stars I would. My subsidence claim started in January 2023 with my insurer MoreThan. Rather than dealing with the claim themselves they passed it on to Crawford & Co . . Why they use a company with such an appalling Trust Pilot rating I know not. Surveys were done (by another third party company. Their engineer pointedly told me that their report would be delivered within 2 weeks. I now know why he made that point). For a few MONTHS I heard nothing but they had said it would take months so I thought little of it.. Then an apology in July 2023. "We're sorry it's taking so long. We've now made a decision and are preparing the written paperwork". That is the last, and only, unsolicited communication from this company. Exactly one year later I'm still awaiting a written decision despite repeated requests, begs even, for a WRITTEN decision. How hard can it be? Paper and the printing press were invented hundreds of years ago! I've phoned (they never answer the phone. I wonder why?). I've e-mailed. Nothing. Zip. Zero. My belief is Crawford & Company is a shell company set up by insurance companies to stonewall claims. Crawford & Co, and by default all the insurance companies that use their services, is incompetent, unprofessional and treats their customers with utter contempt. I feel that I have been abused by Crawford & Company. I cannot believe that anyone with a shred of professional integrity would work for such a shoddy useless outfit. You take out insurance to cover the unforeseeable events but clearly home insurance polices aren't worth the paper they're written on. Crawford & Company are a very very sad reflection of the whole home insurance industry and, possibly, the entire insurance industry. A few days after this review I received the first unsolicited email from Crawford and Co in over a year "Dear sir (couldn't even be bothered to look up my name). Please find attached update letter in respect of your recent claim. We'll call you later today to discuss". There was no attachment. The claim is not recent (unless you call 20 months "recent"). They didn't call. Furthermore they haven't responded to 2 follow up emails from me. They really do treat people with complete contempt. Bear in mind here that I'm not even complaining about the decision. It's just that, after 20 months, I'd like to know, in writing, what the decision is. Awful awful company.

"Great if you need your car kicking."

Great if you need your car kicking.

"The option of no stars is not…"

The option of no stars is not available, pointless company, no communication, never call or email back, still dealing with a claim for subsidence after 10+ years, my house is actually falling down,

"Everything what’s been written here is…"

Everything what’s been written here is 100% accurate . Don’t waste your time and money. Better to not do anything than let them handle your case .

"Shame you can't give 0/5"

Shame you can't give 0/5. Going through a horrific experience with Crawfords not dealing with my claim, and not contacting me, even at agreed times, even despite a complaint underway. Sooooo stressful and it's cost us around £2000 in the loss of a House sale/purchase.

"What waist of money and time "

Terrible experience overall really really poor service! Makes you wonder why your pay your premiums !! My insurer uses Crawford as a default loss adjuster
They couldn’t arrange a prayer in a church
Me and mrs been in hotel for three weeks whilst Crawfords contractor fixes leak in bathroom caused by Crawford contractor ironically 😂

A3 Solutions luckily have been great to deal with especially Jamie

Avoid these cowboys !!
Ombudsmen here we go

"Incompetent Company Run by Cowboys"

Being messed around over one year made to be a subsidence claim with shoddy report from their subcontractor. All comments by the other users are correct and no difference to the no response I had received following up numerous email and phone calls.
The frustration and aggravation caused by them should be reported to an ombudsmen, while I understand that my insurance company had decided to cancel their contract. I wonder why?

"Utter Clowns"

I get that a loss adjuster is never going to be popular, but these people are utter clowns. They cannot write a factually let alone professional letter to save their lives…and that’s where it all starts!

I’d say, any problems then escalate to your insurer and make lots of noise.
That’s what we did, I refused to deal with Crawfords due to their lack of professionalism and we did get some traction from our insurer as they had to take responsibility.

"-5 Stars "

Absolutely appalling Company. Incompetent, unfair, idle and find the ability to communicate at acceptable intervals beyond their ability.
Do not trust them, they will promise the Earth and then do absolutely nothing - Case managers, Loss adjusters, all fail to deliver on multiple fronts. By far the worst Company I have ever dealt with. This shambles masquerading as a business have had a huge detrimental impact on my health and well-being, Not surprising considering it’s taken two years fighting them to try and resolve my quite legitimate insurance claim.

"DISGRACEFUL & UNETHICAL"

Crawford & Crawford, Medway, Kent, UK
This is a disgraceful and unethical company!
They are purely a third party mediator who ensures that their clients, like my local Council, can ensure that ALL claims are rejected and rejected basis lies! in my case a bunch of lies told by my local Council!

You supply the appropriate people with all the facts, all the evidence incl. A&E hospital discharge forms, photos of defects in public pavements, graphic photos of facial injuries sustained in a fall due to the Council not maintaining the public pathways. The Council then pass this onto Crawfords to handle, who fail to keep anyone updated, ignore emails and when they do reply it is to tell you to take a hike and proceed to go in depth about all the ways the Council are not liable under the Highways Act 1980 - herewith some of the reply I received from these incompetent fools!

Quote

Section 41 of the Highways Act 1980 places a non-delegable statutory duty on our client to maintain the Highways for which it is deemed responsible for.

Section 58 of the same act provides a legal defence to any claims arising as a result of damage to the Highway where the Council can show a
reasonable system of inspection and maintenance has been implemented and carried out.

The mere presence of a defect does not confer an automatic liability on the Council for any subsequent damage or loss that may occur. In order
for any compensatory payment to be made, from public funds, the authority must have acted negligently and or in breach of its statutory
duties owed.

As per section 58 of the Act the Council have provided documents showing the location in question is inspected on an annual basis, the last
inspection was carried out 2 months before the incident and the defect was not picked up as a safety defect.

Unquote

So there you have it folks, any lump, bump, crack, loose paving slab and the like no matter how minor will not be deemed as a "safety defect" - even though anything like this IS a defect and CAN cause accidents!

You can be safe in the knowledge that Crawfords will never honor any claim, I imagine if the fall results in death, the reaction/reply would be the same.

Crawfords can sodding well now provide the SO CALL EVIDENCE that they have, this is my right after all I had to submit my evidence!

The only reason Crawford eventually answered me is because I ensured I copied into my email in the end the main Head Office/Parent Company in the USA!

UPDDATE 2nd July 2024: So after my local Council provided the documentation it is 100% clear that YEMI BABASANYA the so called CLAIMS HANDLER did indeed commit FRAUD! The substantiating evidence that he/she was waxing lyrical about categorically does not mention the location I had my fall!!! I am now giving Crawford the opportunity to explain themselves, I've no doubt the reply will be full of yet more lies and deceit.

Given all the reviews posted with so many stating that Crawford are unethical, consistently lie and commit fraud, then its about time this organization was flagged with the Financial Ombudsman.

I for one will be lodging a complaint with them but I have to wait 14 days for Crawford to reply to me.