"Are you people actually Medically…"

Are you people actually Medically trained. IE: Doctors, Medical Professionals?

"Did all they could to ensure they did…"

Did all they could to ensure they did not pay out our aviva claim.

"Unabashed. Cheap and disgusting."

Crawco's actions have gone too far—far beyond reasonable limits—in an attempt to find any pretext, no matter how trivial, to sabotage my claim. To deny that the injury constitutes an accident is an unjustifiable and shameful attempt. Whoever made that decision should feel ashamed for taking such a low approach.
Oxford: INJURY: harm done to a person’s or an animal’s body, for example in an accident.
Cambridge: INJURY: physical harm or damage to someone's body caused by an accident or an attack.

"TOTAL COWBOYS, A DISGRACE!!"

I have never experienced such a lack of professionalism as I have from Emily Dennison, her manager Christopher Lee and Kay Hodgson. They sat on my claim and did not send the paperwork to the jewellery assessor, I had to do it. Then Emily went off sick and kept vital jeweller contact info on her work phone and did not upload it to their system. So when the assessor did the report information was missing due to her failures. I requested call backs info requests from them all especially the manager Christopher who failed again and again. My complaint with MBNA was upheld due to Crawford’s failings and I’ve had it reopened due to the fact they simply are not bothered!! They don’t care, in particular this trio!!!! The insurance companies need to NOT instruct such losers and cowboys and use competent companies. I’m taking this to the financial ombudsman as I’m fuming. Emily, who went off on annual leave as soon as she was back from sick leave, is still asking for information when I have given her everything!!!! This is disgraceful and a farce. I’m taking this further. They are a joke!

"Quality service "

Quality service
Very good communication & diligence.
My loss adjuster was always available to discuss progress & any issues were resolved promptly.
I highly recommend this loss adjuster

"Not fit for purpose"

The subsidence claim for my property started in July 2018. The (fourth) contractor has been appointed but no work can start until the party wall letters are issued to my neighbours. Crawford confirmed that these were being drafted on 19 June but the drafting continues.
There seems to be limited knowledge of subsidence claims and the process involved within the team who answer calls and the promised call back to update me never happen, possibly because there's never anything to update me on! It's so frustrating.
I would have awarded zero stars if I could.

"Missing transfer "

On August 14th, I was informed by Crawford Spain that the compensation amount had been transferred to my bank account. Upon reviewing the bank information I provided them, I discovered that a digit was missing from the SWIFT code. I immediately contacted the insurance company via email to notify them of this error. Unfortunately, I did not receive a response.

I proceeded to send several follow-up emails to highlight the issue with the incorrect SWIFT code. After not receiving any acknowledgment, I called their customer service to discuss the matter further. During the call, they sent me proof of the transfer, and it became clear that they had added letters to my SWIFT code that I had not provided.

The customer service representative I spoke with was both impolite and unprofessional. I explained the urgency of the situation and the need for immediate action to retrieve the funds. However, I was told that the transfer had been completed successfully, and there were no issues flagged in their system, suggesting that the funds had reached the correct bank account.

I have since provided Crawford Spain with four separate confirmations from my bank, clearly stating that the funds have not reached my account. Despite this, they have taken no further action to resolve the issue. When I last spoke with them, the representative raised their voice at me, insisting I needed to be patient.

As of today, the funds have not been credited to my account, nor have they been returned to the insurance company, according to their statements. Given the circumstances, I am unsure how to proceed. Additionally, I have been unable to find any clear information on how to submit a formal complaint to Crawford Spain.

"Usual useless customer service that we have all come to expect from this company "

I’m still waiting for ‘the subsidence team’ to attach a copy of the final survey report and the certificate of adequacy. So far it has taken over 6 weeks.Still no sign of this email….although by this company’s standards 6 weeks is nothing….

"Absolutely terrible!"

Absolutely terrible!!
Residential Line was our point of contact ref Insurance..
Then we were passed to Brit UK PROPERTY LTD TO DEAL WITH CLAIM?
Then passed to CPAdjusters, Then when i called past from pillar to post, no one ever calls back or emails. Everyone, is pleading ignorance to the claim, At one point i was told the claim has been closed!!!!!computers down, on holiday not received reports, always an excuse. So called Loss adjuster personally (Luckily i kept his number)
and he had sent report 2 days after original meeting with him in June? He then resent report and photos again yesterday 3rd Sept 2024. Can't wait to see what the outcome is going to be or what excuse is going to be used next. NOT feeling positive at all.

"Als Versicherungsunternehmen nicht brauchbar"

Als Versicherungsunternehmen im Bezug auf die Übernahme der Kreditraten im Falle einer unverschuldeten Arbeitslosigkeit leider absolut unbrauchbar!

Bei Abschluss des Kreditkartenvertrags bei Advanzia (Gebührenfrei) wurdw Amtrust / Crawford & Company als Versicherungsanbieter seitens der Kreditkartenbank empfohlen.

Trotz rechtzeitigem Einreichen aller Belege werden monatliche Zahlungen einfach nicht, bzw. nur sehr unregelmäßig getätigt.
Manche Monate werden übernommen, manche verspätet und manche gar nicht.

Auf Emails wird nicht reagiert und bei Anrufen können lediglich Rückrufbitten durch Callcenter-Agents aufgenommen werden, die anscheinend ins Leere laufen.