"Crawford and company... joke…"

Crawford and company are the loss Adjusters on a clear and simple case all on video of storm damage to my restaurant. After dragging their heals and asking for the ins and outs of a ducks backside I have stopped the claim process and taken a loss as they made life very hard.

"Hope so try to"

Hope so try to
Abode them , they said to me I’ll get pay In 10 days but still pending

"Over a year since agreed on a cash…"

Over a year since agreed on a cash settlement in lieu of carrying out remedy works. Slow, tedious process and after 12 months still have not received the payment agreed but they have closed the file. Seems impossible to even get a reply by email.

"Shocking company"

Shocking company. Clearly inadequate service and profit centric. Oct 2023 was the date of our claim and after one upheld OFS compensation claim, for failure to mobilize in a reasonable time, we are about to embark on a 2nd case due to their failure to replace like for like products. We tried for over 7 months to reach settlement after works ceased when contractors walked out never to return. We utilized their 'Contractor Connections' customer complaints process only to be led around the block repeatedly and today i received an email that is inadequate to even explain their position, so it's time to raise a 2nd case with the OFS.

If your insurance company appoint Crawfords as their loss Adjusters for your claim, point them to this site and demand another company. If you don't, then expect less than a 1 star service.

"The saga continues "

I have written two bad reviews for this company since February or March last year and this is my third one , I have a long way to finalise my problem with them. I have made two formal complaints directly to the insurance which were upheld and I have written to the Ombudsman, which is now being investigated. This company doesn’t learn and carries on with providing the worst service I have come across my entire life. What is interesting that they check the reviews on Trustpilot so they are well aware how many very distressed unhappy clients they have. They still mislead people by responding to the bad reviews and asking them to contact customer service so the problem can be resolved, don’t bother, waste of time, they never have when I contacted them. I agree with the post of VV on 3 January 2025. Let’s get together and do something about it .

"Awful awful company"

Awful awful company. Would never have been use them again. They have advisors who can’t even understand simple English. Sounds like they can’t be bothered half the time. Claims get denied even when everything has been explained to them via email about sick leave. Seems as if they don’t even look at their correspondence. I would avoid at all costs and would never ever use them even if I was dying. Even if a doctor gave me a sick note I wouldn’t notify this company as they’re absolutely useless.

"Over two months ago registered my claim…"

Over two months ago registered my claim online as per their request for a flight delay and nothing heard since. Avoid them at all cost!

"Buy somewhere else"

Bogus company. You buy an insurance, but when you need them they decline everything. Too bad it is not possible to rate a negative review.

They are not interested in their cusomers in any other way than receive their money.

"Professional and responsive - would certainly use again"

In October 2023 we experienced a major incident and our insurers assigned Crawfords to our case. We were visited within two days, our cover was clearly explained and all our questions answered. During the year that followed we have dealt with Crawfords on a regular basis and have found them professional, helpful and responsive at all times. Particular praise must be given to Elaine and Andy who tirelessly answered our many questions and were always cheerful, helpful and at the end of a phone line if we needed them.

I've seen several poor reviews for this business and can only say that this hasn't been our experience of them - so much so that when we had a followup incident we specifically requested that they were assigned to our case.

Thanks to all at Crawfords, they have made a traumatic and stressful time very much more bearable.

"absolut unseriös und inakzeptabel"

absolut unseriös und inakzeptabel. Ich habe meinen Schaden bereits sieben Mal gemeldet und alle Unterlagen vollständig eingereicht. Trotzdem erhalte ich immer wieder die Aufforderung, die Meldung erneut über das Portal einzureichen. Es fühlt sich an, als würde mein Anliegen konsequent ignoriert.

Die angegebenen Telefonnummern führen ausschließlich zu Bandansagen, die keine Lösung bieten und nur Zeit kosten. Das gesamte Vorgehen ist äußerst frustrierend und wirkt wenig kundenfreundlich.

Man bekommt den Eindruck, dass man so lange hingehalten wird, bis man aufgibt. Das ist für mich absolut unseriös und inakzeptabel.