"I can only agree with all of the bad…"

I can only agree with all of the bad reviews on here. It would take pages and pages for me to document our experience with Crawfords as it has been on going for the past 3 years. I’m amazed that they are still in business, obviously customer satisfaction if not one of their priorities. Have only had replies from them when I have complained to insurance company and as of today, they have a few days to get back to me or the matter will be taken up with management! Do not use this company!

"absolut unseriöse Geschäftspraktiken"

absolut unseriöse Geschäftspraktiken, könnte evtl. betrügerisch sein!

"A Company designed to ensure the…"

A Company designed to ensure the customer is paid as little as possible, preferably nothing.

"Biased loss adjuster"

My insurance organised a loss adjuster JP from Crawford & Co. to assess a main cold pipe burst in the wall. The loss adjuster made it out that the leak was from the bath spout and I told him that it was not the bath spout but the main pipe. I came back home and read my policy only to know that the leak from the bathroom or spout is not covered. The house is old build may be in 1985 but in good condition prior to the leak and it has followed the standards of that time but the loss adjuster's comment was "there is no footing and I do not know how the house is standing." "It is a shit house." He did not go under the house to look but because his mind was made up seeing clad walls outside and he was dealing with a stupid women who did not know anything about building industry that he could talk negative and document wrong things which meant 1. I was wrong of the leak and 2. that my claim would not be accepted just because it was an old house. The loss adjuster continuously made negative comments. I live in a house build in 1800 but just because it is old does not mean that it is not suitable to live in. Due to high amount of water and mid -high clay soil, the foundation movement and damages can appear within 24hrs. But once again this loss adjuster's comment was "but you turned the water fairly quickly". So good luck who gets them. Your claim will mostly be rejected as this company is not fair but biased and should be used by the insurance companies. I made a complaint to my insurance com and had them out. We pay insurance for unforeseen circumstances but what is the point when you get people like Crawford & co loss aduster, might as well I keep that money in my home loan, save interest and use the money when it is needed. The loss adjuster tried to get me to agree in changing 2 walls when there is hole in the floor due to water rot, windows and walls cracking and floors where water was leaking and room next to it has started to incline. I will not recommend this company nor will ever use them for anything. If you are treated like shit by companies like Crawford then complain and get them out.

"Absolute shambles of a Company"

Absolute shambles of a Company. Write my car off without notification! Terrible Customer Service.

"In January 2024 a damp hall mat was…"

In January 2024 a damp hall mat was discovered in the communal hallway.

Crawfords authorised removal of interior walls and flooring to discover source of water ingress.

An accidentally covered drain was discovered in Flat 4 first floor terrace.

Dyed water was placed in the area of the were the accidentally covered drain and the water manifested water came through the cavity wall and into the communal hallway.

Prior to this and on the incorrect assumption that Flat 2 en-suite was the cause of the water ingress contractors smashed through the back wall of the property , the wall and floor tiles were removed , carpeting removed ,
Flooring damaged , soil pipes destroyed etc effectively the flat was made uninhabitable by Crawfords with no input from us.

Further dye tests were carried out once the accidentally covered drain was uncovered and no water was coming through with dye into the communal hallway.

A Plumbing report and other Reports commissioned by Crawfords ,the conclusion was that the accidentally blocked drain was diverting water into the tanked wall at to the rear of the property.

The conclusion was that since the accidentally covered drain water at pressure (Pressure washer) , was being forced into the channel of the UPVC door and then seeping into the cavity of the rear wall damaging the tanked wall.

After the accidentally covered drain being uncovered rainwater still was seeping through the tanking and manifesting in the en-suite of Flat 2.

A damp expert was commissioned by Crawfords who we are told concluded the damp proofing had failed.

The Surveyor at Crawfords appears to have not taken account of the original water ingress or events leading up to the current water ingress and has denied the claim on the basis they have been advised the damp proofing was faulty , when the reality is the tanking has been damaged accidentally by water being pumped into a cavity wall at force as a result of the accidentally covered drain. This would be a fully insured event. The Surveyor visited a few times and had no idea what they were doing or what had happened. No accounts of original reports were taken into Account and a quote of £45000 plus was sent the Tenants inferring the claim was not being allowed (by Crown Property Management of Torquay ). No proper explanation , no reports shown and all tenants in a complete state of shock. Crawfords just are not interested in the claimant and have zero pride in their work.

We asked for clarity and after 45 days we have received no response , no explanation and we are all unable to carry on an enjoyable life.

The support for this is the numerous surveys undertaken since January 2024.

The result is that Crawfords appear to be allowing an elderly disabled lady to reside in a flat they have made unsafe with damp walls and uneven floors , despite numerous attempts to negotiate with Crawfords attempts have recently gone ignored with not even the courtesy of a reply to emails or telephone calls. A complete wall of silence from Crawfords. We feel the way forward is to complain to Axa , go to the Ombudsman , take Court Action and report Crawfords to Social Services. If anything happens to the 85 year old lady such as a fall then Crawfords will be sued.

The Customer relations manager tried to help however even they could not get a response to us to put our minds and rest . A LIVING NIGHTMARE . CRAWFORDS DESTROY PEOPLE LIVES.

The review is 100% genuine.

"Nicht zu empfehlen die BANDE"

Nicht zu empfehlen die BANDE!

SO EIN HAUFEN HAB ICH NOCH NIE ERFAHRUNG GEMACHT WIE HIER!

Geld abbuchen jeden Monat das ist immer zu 100% gegeben!
Nach Krankheit und Arbeitslosigkeit kein in Kraft treten von LEISTUNGEN einer Versicherung.
Ausreden die nicht nachvollziehbar sind und sehr blöde Nachrichten per Mail und über Wochen kein Rückruf möglich!
Nicht mal einen STERN WERT!

"Crawfords interview process must be"

Crawfords interview process must be, can you put down the phone on customers and pretend the lines gone dead ?
Can you not ever reply to any emails ?
Can you make the customer feel like they are fraudster ?
Can you be patronising and intimidating?
Can you leave after 6 months so the customer has to change case handlers again ?
You can, great welcome to crawfords.

"Useless liars. "

Unfortunately can't leave less than one star.
Absolutely useless company - how they are still in business is a miracle.
Was injured and lost income as a direct result of the westmoreland councils neglect of public footpaths. The rep "dealing" with my situation is Michelle.
Michelle "lost" my photo evidence (sent in the same package as my forms). Michelle "lost" all my completed medical record access forms. Michelle told me it was "impossible" for them to locate where the incident occurred even though I'd provided house number, street address, county, postcode AND photo's.
Michelle told me my claim would be completed by 30th December. We are now in March.
I have requested over 15 times contact details for her manager and been ignored.
It takes 1-2 weeks to get a RESPONSE.
Michelle also LIED to me. Stated someone has been to the site and stated it's not their fault. Sent me the councils records which clearly show no one has attended site in 12+ months. Michelle fabricated evidence or lack thereof.
Now I've had enough and will be plastering this everywhere until such time my claim is correctly resolved. To be clear i was ONLY looking for the income I'd lost while unable to work but that was before i was lied to, ignored, had my time wasted and now I'm coming for the lot!

"Seit Dezember 24 bin ich arbeitslos und…"

Seit Dezember 24 bin ich arbeitslos und warte darauf, dass Crawford & Company die Regulierung für meine Kreditkarten-Zahlungsversicherung vornimmt. Mitte Februar haben sie endlich für Dezember reguliert, seitdem wartet man, aber nix passiert. Mittlerweile ist März, die nächste Rechnung zum 20. ist bald fällig und die regulieren einfach nix. Bald mal meinen Anwalt dran setzen, wenn das nicht bald reibungslos funktioniert. Lange gucke ich mir die Spielchen nicht mehr an.