"I give one because I cant give less"

I give one because I cant give less, terrible insurance company, they dont cover anything, they always find an excuse to avoid payment, STAY AWAY

"I have already been waiting for my…"

I have already been waiting for my claim for two months and no one answers me when I contact them, I think it is a fake insurance

"Worst company I have dealt with in my…"

Worst company I have dealt with in my whole life, don't know why AXA are still using them as their loss adjusters. Two years later and claim still open and no repairs started.

"This company is a disgrace."

Avoid this company at all costs they lie, cheat and try to steal money off your claim. This has been on going for 3 years odd kept coming up with various excuses ie was dealing with wrong company, wrong person, not received emails, telephone conversations never happened, will ring you back, person on holiday, need more information but they already have it, health issues, out of office, left early, not in today, train strike, bus strike, car broke down, maternity leave, family bereavement, Covid, computers down, sickness you name it they’ve used it, was waiting for one to say they were on the space shuttle as they have such a vivid imagination and a massive book of excuses. Only to receive an email today to say I’ve not been in contact for over two years so I’ve got to start claim again which is absolute rubbish. I have screenshot every telephone conversation names, dates, exact times over the whole three years plus got every single email that I have made, had contact with them through various sources in excess of 40/50 times. This is obviously a common practice and game plan looking at the hundreds of reviews that are one star but most wanted zero or minus, they even admitted liability but still dodge payment. If you deal with this company be prepared for a long battle and possibly court action to get your money, their morals, business policy and general customer care, plus total lack of knowledge is the worse I have ever seen and should never be in business. Their automated reply is just a joke, put a complaint in nearly two weeks ago also asking they to email me their complaints procedure and not a thing back, this company is an absolute shambles from the bottom to the top.

"Service provided by Crawford & Company…"

Service provided by Crawford & Company & my Assessor Daniel, was exceptional from start to finish. Professional, helpful, prompt and understanding and supportive. Helped me through each step of the way. Would throughly recommend.

"Zero customer service, unresponsive, and unprofessional"

This company was appointed by our insurers, Nationwide Insurance, to assess and handle our claim for subsidence. That was two and a half years ago, back in January 2022 and the claim is still ongoing.

Technical reports ordered by them were completely wrong, stating that our foundations were only 180mm deep and initially refusing our claim, when they were actually 1.05m. I had to point that out to them as they hadn't checked the trial pit company's report. That company had used the foundation width as the depth, crazy.

Above all though, totally unresponsive to client queries. You are left waiting several weeks before you get an email reply, IF your queries aren't completely ignored.

The only way to get answers is to call, be left hanging on the phone for ages, then they look up your file and give you the answers right away. Why they don't have the courtesy to either reply by email, or call the client back with those answers is beyond comprehension. They simply don't care about the client at all.

On 5 June 2024 I finally got a call to say they are moving to the repair stage and would send me a letter with the options. Still not received 2 weeks later so I had to follow up with a phone call again on 21 June and got it that day. They offered just £625 as a cash settlement, or I could use their Contractor Connections to do the whole job, which they stated would start this coming August and be completed by this October. Well, good luck getting a contractor to complete what is a huge job for £625. You'd be lucky if that paid for 2 days labour, let alone 2 months, and that's without materials costs. What a joke.

I contacted their customer service to complain 2 weeks ago, and guess what, still no reply to that either. I've lost patience with them now and complained in the strongest terms to Nationwide about their totally inept and ignorant attitude to homeowners as it is surely harming their reputation as well. Terrible, terrible service.

"0/5 - no communication, ignored contact then lies "

0/5

My insurance was through Lloyds who appointed Crawco as loss adjusters to visit my property for a straightforward visit. I got an email saying they would deal with my claim promptly and keep me informed of the process throughout. This was lies.

After reading other reviews I realise I am lucky that that only ignored me for 6 weeks, ignoring multiple emails to keep me informed, and only got in touch after I contacted Lloyds again - who themselves had to tell them more than once to contact me. They straight out lied about the reason for the delay and had not even reviewed the case and I got the impression minimum effort had been put into resolving this.

Maybe the company is small and took on too much work but the lack of communication was pathetic.

"One of the worst Insurance Company in…"

One of the worst Insurance Company in the UK. My Claim has been going on for 2 years and still till today its not been dealt with. There has been nearly 6x case handlers worked and every case handler tries to prove they are better but turns out to be worst compared to previous case handler. one of the most unprofessional company i have seen in UK. I wouldn't recommend to anyone and would request Nationwide and RSA to remove Crawford from there Insurance List. Worst Company.

"Dreadful company to deal with."

We have a relatively small claim of about £5k for subsidence. It has taken 4 years and 2 complaints to the insurance ombudsman and our claim has yet to be settled. Crawford & Co seem incapable of answering calls and emails from me and our insurance agents. It is surprising a company like RSA is happy to have a company like this handle claims on their behalf.

"I only gave a 1 star because I cannot…"

I only gave a 1 star because I cannot give zero!!!

An utter sham!!! I am a small independent company and unfortunately my business was damaged by a fire next door through to no fault of my own.

I have been left with no money, no repairs and no communications in 6 months!!! They have left my business in tatters!

Utterly disgraceful you can destroy peoples livelihood through no fault of their own and ignore my claim as too small to bother...

You should be ashamed of yourself!!!