"Very quick response to an enquiry with…"

Very quick response to an enquiry with an informative answer

"Item exactly as ordered"

Item exactly as ordered, kept updated with progress of order and pretty quick delivery considering came from another country. Many thanks

"Great comms on the status of my order…"

Great comms on the status of my order and the boots I ordered and exactly as discribed

"Always satisfied with Alpinetrek service."

I have purchased several outdoor items over the years from Alpinetrek. Never had a bad experience and products match up to expectations.
The one time I had to make a warranty claim (leaky sleep pad) it was positively dealt with by a full refund.

"Happy again"

Happy again. I am particularly impressed that the stock count is accurate and when it says 'last one' it is always correct and no disappointment after placing the order. The delivery is well packed and very good email communication with updates.

"Good quality gear"

Good quality gear, great sale! Great customer service 👌🏼 will recommend

"Great company"

Great prices, quick delivery and 100 day returns. Good trustworthy company.

"Terrible customer service "

They sent me completely the wrong shoe, the process of returning it was simple but it took the best part of three months to get a refund.

Lots of excuses and poor information. I eventually contacted my bank but they refunded (minus return shipping) literally the same day the bank opened the case.

Would never consider using them again.

"Good service"

Good service. Have ordered numerous items and all have been delivered in a timely fashion.

"Great choice and a wide selection of…"

Great choice and a wide selection of products at very competitive prices, all supported by excellent customer service.