"Avoid Ordering From Here"

Ordered a woman's 3-piece suit on 22 April 2022. £240 taken on the same day and I received a receipt and an automated e-mail to say that my order had been received and was being processed. I have still not received my suit. I have sent multiple emails and messages but not had one response from them to date. Beware of this company. I wish I had read the reviews on Trust Pilot before placing an order.

"Ordered a custom suit order completed…"

Ordered a custom suit order completed on day 25, delivered 4 days later, fits perfectly, very pleased.

"Bunch of crooks"

Ordered 2 suits for my wedding. When they arrived one was clearly the wrong size and showed signs of having been previously altered amateurishly. The overall quality of the suits was also not what you'd expect for £200 a suit. But the real problem has been trying to return them and get my money back. Their returns page just goes on about when you buy through amazon which I did not do. A month later and countless emails I have not had one reply. Reporting them to trading standards, bunch of crooks

"***DO NOT USE THIS COMPANY***"

***DO NOT USE THIS COMPANY***

Shocking service, no customer service skills and still no suit! I have sent several emails asking for a refund as my order never arrived and now it's not needed. They were quick enough to take my money... shocking company

"Lying cheating scum scammers took my…"

Lying cheating scum scammers took my money no suit

"I ordered this suit for my daughter…"

I ordered this suit for my daughter before reading the poor trustpilot reviews. I was very anxious that the suit would not arrive/ have problems etc. The suit arrived within 25 days as promised. It seems excellent quality and fitted well. There was a free tie clip and a hand written post card from Rich. I would not hesitate to use this company again.

"Communication is really poor"

Communication is really poor, tried phoning, number disconnected. However, got an email from them and DHL saying my suit will be delivered (couple of weeks late). Received the suit, good quality and look met the picture on web site. Not sure l would use them again due to comms but can’t criticise quality of suit.

"Perfectly tailored, lacks communications though"

Warning, communication is not this companies strong point. I would also ask you to check your measurements 2 or 3 times and ensure they are in the correct format (inches or cm). As other users have reported incorrectly sized stuff...

However I received a perfectly tailored suit with a letter of apology for lateness. I provided my measurements in inches, and all I can say is that the suit that arrived was perfect.

My only criticism is the amount of unanswered emails, I know some businesses are strained due to Covid, but putting an anxious customers mind at rest by answering the odd email would do your business wonders.

"Lying"

Lying, robbing thieves. They are a scam. Do not use this company.

"Wicked Scammers"

I am an elderly stage 4 cancer patient, in remission but too ill to go out shopping. I ordered a waistcoat online from these evil people. It cost £89. It was for my husband's Christmas. Six weeks, no waistcoat, no response to e.mail, no response to telephone calls. Now I have to get Amazon pay to get my money back and give my husband a gift card instead. I should have checked Trustpilot first but I get tired sometimes and hope that I can trust a UK company.