That British Tweed Company

Retail Fashion and Lifestyle Goods
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141 reviews
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Customer Reviews about

That British Tweed Company

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Peter Joseph Boyle

1.00/5.00

"Same as many others"

Same as many others. Took my money, however did not reply to any e-mails and jacket never arrived. Refund managed through PayPal. Time wasting experience - avoid.

25/10/2021

Richard Cross

1.00/5.00

"Oops....."

Well everyone I though that, despite the at best mixed reviews, I'd give this lot a chance. After all what could go wrong😉. Ordering process was simple, measuring process simple, paying process far too simple.. What could go wrong...... Well nothing I thought as the suit turned up on time, beautifully presented with a gift of a pocket watch a tie clip a charming photo of the owner as a boy and a random car magazine. At this point I'm thinking I'm onto a winner....... Well, the trousers fitted my ample waist but were the length of a pair of plus 4s...smile starting to fade slowly. On went the waistcoat, well some of it did at least..... It wouldn't have fitted a friends 10 year old boy f f s. So to the final piece of the 3 piece puzzle... The jacket lapels didn't even cover the n1pples on my 50" chest....
So began the process of trying to contact the supplier.... I'm still waiting.......and don't expect to receive a Christmas Card let alone a reply in my favour.
Having given the company a fair chance I have to put my hand up and say I have been well and truly sha*fted. PLEASE PLEASE DON'T BE AS TRUSTING AS ME. DO NOT USE THIS COMPANY.

23/10/2021

kund

1.00/5.00

"Appalling"

Appalling. They paid no attention to the measurements I sent them, and sent what appears to be a child's suit. They refuse to answer mails, so I'm out a tidy sum. Avoid like the plague.

22/10/2021

Rebecca

1.00/5.00

"SCAM"

As the other reviews state below, I am in exactly the same position where money has been taken but I cannot get hold of the company. I eventually got through to the address the company is supposedly registered at.....surprise surprise it's never been registered at the address! SCAM!

09/10/2021

Sarah Wood

1.00/5.00

"Avoid avoid avoid"

The same as other reviews, they took my money for a waistcoat, never responded to any emails so got money back through PayPal, avoid avoid avoid

08/10/2021

Joe Sephton

1.00/5.00

"They have taken my money and not…"

They have taken my money and not shipped the item. Seeking help through paypal.

07/10/2021

Guy Tomlinson

1.00/5.00

"Its a scam website"

Its a scam website, they will not deliver your purchase. Thankfully after Paypal got involved, I got all my money back

26/09/2021

Richard Johnson

1.00/5.00

"Do not buy anything"

Do not buy anything. Useless. Got no jacket, no response to email or phone and took the money straight away. Had to get refund from PayPal and still have had no apology. Awful

12/09/2021

Rachael

3.00/5.00

"Slow process but it did arrive…eventually"

I ordered a women’s three piece (tailored) suit and paid the extra for 14 day priority. I placed the order and paid in full. Received a confirmation email straight after followed by another to say it was in process. As it was getting closer to the 14 (working) day priority I still hadn’t received anything. I logged onto my account to see it was still in process. As I wanted this for a wedding I started to stress. I sent an email to the address it stated, no reply. Following this I searched the company on google, something I should have done prior to ordering.I was horrified to see the comments on trust pilot. I was thankful I had used PayPal to make this purchase. I proceeded to open a case to get a full refund. A week after it’s original due date I received an email from the British tweed company to say my order had been dispatched (still wasn’t holding out much hope). An email from DHL followed to say my item had been picked up and would be delivered the following Monday. At this point I still wasn’t convinced it would turn up. What a shock I got on Monday (10 days after it should have been delivered), my suit arrived!!! Okay so it’s too late for the wedding which meant I had to spend even more money to get another outfit. The company did however include a pocket watch, a tie pin and a little lavender pillow to keep my suit smelling fresh. A little note was included to apologise. All in all the customer service was very slow but my goods did arrive…eventually. I have since cancelled the case with PayPal.

08/09/2021

Håkon Sønderland

1.00/5.00

"Avoid this company"

As stated by many here, this company seems to be more or less out of business. They will happily take your money and send you a confirmation e-mail and that is the last you will hear from them. Do not buy from them.

12/08/2021
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