"Good customer service"

I'd ordered a lot of thread, some fabric and a needle minder. Unfortunately the needle minder was missing from my package, I contacted them and they responded within the hour, late into the evening which I was not expecting and they informed me they would post one to me the next day, no questions asked. I received it promptly, people make mistakes and I was very impressed with how they responded.

"Great service Kate lovely lady very…"

Great service Kate lovely lady very helpful nothing to much trouble for her.

"I am always happy with my orders from…"

I am always happy with my orders from Lakeside Needlecraft. This last one Kate was beyond amazing. Costumer service and communications were fast, efficient and so so nice. She got back to my emails and call within a day and went all the way to help with my order. Cannot recommend this place enough. Amazing. Thank you so much. A client for life :-)

"Great Customer Service and Stock"

Customer service is extremely prompt and helpful. Have had parts of orders sent out, with the remaining parts sent out when they come in. This has happened without asking. I also find that the stock is excellent, and of good quality, and am more than happy to rely on them for my needs

"Great Customer Service, Kate"

I realised I had an issue with my order and spoke to Kate who was super helpful and fixed my order for me and reassured me along the process that my order while delayed would be seen as soon as it was able. perfect customer service, I would recommend it!

"I LOVE Lakeside Needlecraft"

I LOVE Lakeside Needlecraft! Kate has gone above and beyond to help with any questions I’ve had or special requests that I have had. To me that is priceless in this day and age.
I will continue to be a loyal customer😊

"One of the best small businesses for cross stitching supplies in the UK"

One of the best small companies I've ever had the pleasure of ordering from.

Fast response to queries raised via their contact us form. Competitive prices for everything but especially DMC skeins much cheaper than Hobbycraft. They also make handy project packs for WOXS magazine charts so you can buy all your thread and fabric in one go which doesn't work out any more expensive than if you were to buy them individually so useful for people who don't have a collection of colours yet.

The owner has even gone above and beyond to cancel and adjust orders for me when I've been an idiot and decided to order 10+ skeins for one project one day then decide to order the full 500 DMC box the next day, rendering the previous order unnecessary, which they really didn't need to agree to at all but which I massively appreciate.

Top class service, you even earn loyalty reward points to spend on future orders and we all do love a freebie! I saw this company recommended by others on social media and then saw them advertised in my World of Cross Stitching magazine and now I'm a firm, loyal customer.

"An outstanding company whose products…"

An outstanding company whose products are always of the highest quality, whose customer service is second to none. If there is ever a delay, you can be sure it's on the part of the delivery company and not Lakeside Needlecraft. They've got it cracked! I will always order from this company as their prices are very competitive too.

"Excellent Service and Great Prices"

My order from Lakeside Needlework was placed at the end of working hours on Thursday 30 May, was despatched to me on Wednesday 5 June and arrived on 7 June. Everything was exactly as I had ordered (including nearly 200 skeins of DMC threads) and was beautifully packed and presented. I had subscribed to the Lakeside Newsletter and so received a 10% discount on the skeins which, as they were already cheaper than I could buy anywhere else, made them a real bargain.
Thank you, Kate and your assistants for such a good service. I will be back with another order in about a year, I expect, as this project is going to take some time to complete.

"Lots of choice!"

Great shop got a bigger selection of supplies than most other places.
Isn't as fast to dispatch as regular stores, but seems like the standard with cross stitch supply stores.
Edit: nice response from the owners, my review certainly wasn't a complaint, I've had great service, made multiple orders and already eyeing up some new fabric for new patterns!