"I love lakeside needlecraft I order dmc…"

I love lakeside needlecraft I order dmc cottons they are the best price I can find. There keep my updated with my order. Would recommend 👌

"Excellent "

Excellent. I made an error on my first ever order, which Kate sorted straightaway for me. The range of DMC threads is great. The delivery arrived in the advised time and the threads were all correct and packaged beautifully.
Will definitely use again.

"Won't be ordering again…"

Won't be ordering from this company again. Was reassured delivery would arrive in plenty of time for a birthday present, and it didn't. Order arrived late, and missed the birthday. Would have been more understanding of the situation and held Royal Mail accountable, but the company refused a refund for delivery, despite charging me for Tracked 48hr (and it completely missed the 48hr timescale).

EDITED TO ADD: After reading the reply from the company below, it's disappointing that they've used incorrect information. They've said I've ordered on a Sunday - which could then be interpreted by Trustpilot readers that it was a last-minute order they did quickly for me. However, this is untrue. I didn't order on a Sunday, I ordered on a Wednesday, days before that. I have emails to confirm the order was placed on the Wednesday before, to prove this to Trustpilot.

So to be very clear - I ordered on Wednesday 17th April. The order status hadn't changed and on Saturday 20th April I emailed to politely ask if it would arrive in time for the 25th April. I also did not ask if it could be sent as soon as possible, despite what the company has claimed in their Trustpilot response. In their email reply they said it would arrive in plenty of time. As I explained in my original review - it did not.

And as Lakeside Needlecraft holds the arrangement for purchasing their shipping with Royal Mail, not me, that's why I asked Lakeside for the postage refund. For postage companies it's standard that you are told to contact your seller (in this case, Lakeside).

"Excellent service"

Excellent service, I forgot to add something to my order and they were really helpful and added it to the original to save postage costs. I always get my threads etc from them

"Having to ask the owners/managers via…"

Having to ask the owners/managers via messenger about a query before buying further cross stitch materials, the answers were prompt and knowledgeable. A problem with another previous order was amicably settled and points added to spend when I next ordered. So far good service.

"Ordered yesterday received today"

Ordered yesterday received today, fantastic, thank you
So much.

Have a great day,
Carol. X

"Quick delivery"

My items were delivered less than 24 hours after I ordered them which I wasn't expecting. They were a good price as well.

"Large order, amazing service. "

I made a fairly large order of lots of different skeins of embroidery silk from Lakeside Needlecraft,
Not only did they deliver, but every single thread was there, multiples were all batch matched and it was packaged nicely and neatly.
I am very very happy with my experience, 10 out of 10 would recommend.

"Came across this website for first time…"

Came across this website for first time last week and they had the cross stitch kits I wanted and at a good price.

Updates on order status excellent, normal speedy delivery.

"excellent service fast delivery would use again "

excellent service fast delivery would use again