"Great customer service"

Rang in today and had the best assistance from Cornel! Definitely a 5star, took his time went through the whole account and assisted my query. Thanks again Cornel, you’ve been amazing🙏🏾🙌🏾

"Today I spoke with Mark"

Today I spoke with Mark, he was brilliant. He was extremely helpful and friendly. Also a fellow sxouser, lovely scouse accent.
Val.

"Title: Disappointing Experience, But Grateful for Imran’s Help"

I am highly disappointed with the services provided by ThinkMoney. Not only did they fail my transactions, but they also deducted transaction charges despite the failures. The delays were incredibly frustrating, and for almost one week, I did not receive any resolution or even a proper response regarding my payments.

Moreover, I was shocked to discover that ThinkMoney doesn’t offer any free accounts. Even for everyday transactions, they charge £2 per transaction, which I was not informed about before opting for their services. This hidden cost feels unfair, especially when the transactions don’t even go through successfully.

However, I must acknowledge the exceptional support I received from one of the customer service representatives, Imran. He was the only one who took the initiative to sort out my issue, and thanks to his efforts, I finally got my money back. His professionalism and willingness to help stood out in an otherwise unsatisfactory experience.

Despite Emran’s great assistance, my overall experience with ThinkMoney was negative due to the transaction failures, unnecessary charges, and prolonged delays. I hope ThinkMoney improves their services, transparency about fees, and communication to avoid such inconveniences for other customers in the future.

"I am currently in the USA and have had…"

I am currently in the USA and have had my account compromised. I had a difficult time trying to get through to thinkmoney due to the time difference and not being able to call them directly. Once I was able to get in contact with them I spoke with several agents as the line kept getting cut but thankfully I was able to speak with an agent Michael A. who was extremely helpful and speedily was able to deal with my query and was able to rectify the issues with my card. I do want to thank all the previous agent with whom I spoke with aswell and appreciate the fact that my query was dealt with seriously. Great team at thinkmoney, keep on the great work 👏🏾

"Bereavement Team"

I spoke to Ellie in the bereavement team, everything was explained clearly, I'm very happy with the help and advice she gave me.

"Tila was very good for me today she…"

Tila was very good for me today she spoke to me with a friendly attude and explained every thing to me from Janet donkin

"I had a great experience my problem was…"

I had a great experience my problem was solved and great customer service thank you thinkmoney

"Sally wonderful in customer services /…"

Sally wonderful in customer services / really capable and has a common sense approach which gets things done

"Thankyou to Cornel for helping me with…"

Thankyou to Cornel for helping me with my account, patient, polite and very fast.

"Micheal really helped me today in…"

Micheal really helped me today in resolving a fraud transaction that occurred in my account. The most helpful customer support I’ve ever received.