"Furla hilft natürlich nicht weiter "

Furla hilft natürlich nicht weiter ! Der Kundendienst ist nur heisse Luft! Statt 25 CHF Versandkosten bleibt man auf fast 100 CHF Zollgebühren sitzen ! Die Summe ist nicht hoch genug für einen Gerichtsprozess, darauf spekuliert Furla natürlich. Absolute Betrüger!

Keine Kaufempfehlung !!! Ich kann nur vor Furla warnen !!! Bitte gerne weiter erzählen um alle zu warnen!

Die Kommentare und Bewertungen auf Facebokk löscht Furla um zu verschleiern wie sie vorgehen. Das geht hier und auf anderen Bewertungsplattformen zum Glück nicht.

Der Kundendienst von Furla ist nicht mal in der Lage mich in korrekter Anrede anzuschreiben. Komplett dilettantisch, zeigt sich Furla!

"No bag, but also no money back"

Very bad customer service! I have never received my order and Furla is not doing anything about it. I asked my money back, but I am not getting as they are investigating it.. for 1 month already. No one sends respond to an e-mail and chats have no affect as no one is taking initiative to solve the matter.. very disappointing, never expected it from such a big and I thought respectable company. Never again!
I have provided you with all required details and looking forward for a resolution!

"Mauvais service SAV Furla"

J’ai acheté un sac à main Furla ( modèle Sphere) en novembre 2024. Au bout de 2 mois il y a une vis qui est tombée dans l’écluse métallique.
J’ai contacté Furla et Galeries Lafayette (distributeur) et aucune solution de rechange ou réparation a été proposée seulement retour et remboursement du prix soldé ( cela veut dire que je ne pourrai plus acheter le même sac au même prix)
J’aurais voulu garder le sac et je suis obligé de le retourner maintenant…
Franchement, pour une marque de Luxe, je trouve le service SAV du fabricant est très mauvais. J’ai l’impression qu’ils n’ont aucune envie de fidéliser ses clients:(
Première et dernière expérience pour moi avec des produits Furla !

"I paid for a different bag and received…"

I paid for a different bag and received a completely different bag to what I paid for. I wrote in my return package I wanted the bag i ordered but instead I was refunded. Before returning the bag I tried reaching customer service and no one got back to me. I will not be purchasing again.

"Pessima esperienza"

Pessima esperienza! ho fatto il mio primo e credo proprio ultimo ordine online. Mi è stato fornito un nr. di tracking ed un link dal quale risulta che la merce è stata recapitata in una città ed in una regione completamente diversi da quelli che avevo indicato al momento dell'ordine! naturalmente io non ho ricevuto il mio acquisto nè alcun supporto dal customer service al quale ho scritto più volte

"Disappointing Experience with Furla Wallet"

purchased a wallet from Furla last year at Bicester Village, excited about the authentic leather and the brand's reputation. However, after only 4 months of use, the color of the wallet has noticeably faded, despite not using it during the summer months. When I reached out to Furla's customer service, I was told that the fading was due to "use," with no further explanation or an offer to remedy the situation. I was really disappointed with their lack of empathy and resolution. The wallet's quality doesn't seem to live up to the brand's name, and the customer service was far from helpful. Based on this experience, I don't think I'll be purchasing from Furla again. It seems more about the name than the actual product or customer care.

"Exceptionally bad customer service"

Exceptionally bad customer service.

I have purchased a number of bags from them, over the past 10 years.

Unfortunately, my partner bough a bag that wasn't quite what I wanted this time for Christmas. When he contacted them just after the holidays, after days they advised that this can no longer be returned as the 14 days have expired ( by a few days only when he initially made contact). We were both very surprised as this has always been 30 days return policy - must have changed after Brexit. Anyway, we asked if this could still be returned as only a few days late, they asked for photos etc which we provided the same day.. They then took a month to 'review' and got back to us saying to be 'consistent' they cant accept this.

Terrible way to treat your customers. Will make sure all my friends know.

Goodbye Furla, hello Strathberry

"Pessima esperienza"

Pessima esperienza, purtroppo. Il mio primo acquisto on line si è concluso con un annullamento dell ordine per non disponibilità del prodotto. Peccato che questa non disponibilità sia stata verificata solo dopo il pagamento e a distanza di un giorno. Eppure basterebbe allineare il database con le disponibilità in magazzino. Aspetterò il rimborso e, nel frattempo, non farò più acquisti tramite questo sito.

"Super vendeuse (Céline ) au top."

Furla Val d'Europe
Super vendeuse au top . Elle s'appelle Céline.Avec mon amie nous avons vraiment sympathisé avec elle.
Patiente et de très bons conseils.
L' accueil est bien présent et les prix vraiment intéressants .
Équipe géniale

"Leather peeling off"

Purchased on their online store. Really not what I'd expect from a luxury brand. It took days to get email confirmation of an order, and the wallet arrived with the leather wrinkled and the color peeling off in several places. Either they had no quality control, or there was simply no quality to start with.

No exchange option. Not convinced they would refund even if I returned it, or how long that would take. Doesn't feel like a trustworthy company.