"Awful. Inefficient and unprofessional"

Awful.
Bought a Reina electric radiator from them at the beginning of February. After qualified electrical installation it packed up in early April. Electrician identified a product fault.
Trade Plumbing informed by phone and email. STILL waiting for a part now (21st May)!

"All round excellent company"

Excellent prompt service and staff could not have been more helpful. Staff very knowledgeable re products and what was best solution for our specific needs. Would definitely use this company again

"Awful communication"

Awful communication, no confirmation of delivery either. Was told item in stock, which it wasn’t, which led to me having to cancel the job and lose £400. I was charged £60 delivery which is awful, for saying the product came direct from
The manufacturer. Was then told I’d get a call back to discuss a delivery refund. But I’ve been continually ignored. I shall be taking to the plumbing forums to warn other plumbers of this diabolical company

"Very prompt service"

Item came very promptly. Very good communication about delivery.

"Still waiting for my delivery"

Still waiting for my delivery. Haven’t received an email since on a delivery date. Spoke to someone and they said I would receive a email regarding the delivery. No update since. Will not be using Trade Plumbing again

"Great work from Jess and James at tradeplumbing"

Couldn’t have asked for better customer service, my experience with trade plumbing was great. Couldn’t recommend more

"Fails to Fix/Replace a Leaky Boiler"

It has been 9 days since I reported a leak in my main water heater element that I purchased from this company. In that time, all I’ve received is a request for photos (which I had sent in my first email). Despite my repeated attempts to seek updates, I’ve heard nothing substantial. A leaking boiler isn’t a minor inconvenience; it’s a basic necessity. Yet, there’s been no sense of urgency in addressing the issue. My patience wears thin as I await a resolution. People are due to move into this property in just six days, and I cannot fathom the chaos if the boiler remains dysfunctional.

"Go to a reputable company "

Placed an order for a radiator on 5th April. Have phoned on numerous occasions and fobbed off with some lame excuse each time. Still no sign of the radiator, I called again last week and requested a refund - not surprisingly, i’m still waiting on that too! They are obviously selling goods that they don’t have and sitting on customers money.
7 May and still no refund - just called customer services who say it will be in my account today - how many times I’ve heard that!

"Top service, recommended"

Items were delivered in good time, competitive price, additional items that are used together were also recommended with different options which made the purchase much easier and I was called prior to delivery, easy to order and was delivered without issue.

"Easy to use card all the products at…"

Easy to use card all the products at hand