"I needed to order a radiator for my…"

I needed to order a radiator for my tenant- I initially didn’t receive confirmation of my order. I phoned and spoke to James who was more than helpful, he kept me updated at any point of call. Would definitely order again with trade plumbing because James made my experience so smooth sailing!!!

"Great customer Service "

Placed an order through Trade plumbing . Was a delay in my order but this was communicated brilliant throughout the whole process . Would highly recommend and will be purchasing through them again Top service

"placed an order and not heard anything…"

placed an order and not heard anything for a week, spoke to customer service who said they would message the next day and 3 days have passed and still nothing, selling products they do not have,

"True to his word "

True to his word , James took personal control of the situation and kept me fully informed of the collection. Absolutely perfect resolution to the situation and very much appreciated, restored my faith in them. So they do know how to do it, just needed reminding!!

"Great experience with this company"

Great experience with this company, had a very good knowledge of all the products and spent time with me as I was clueless. The person I spoke too was so helpful and I had an overall great customer service experience.

Would definitely use you again and would definitely recommend the company, thank you for all your help.

"Great service"

Great service, many thanks!

"I am giving this product 5 stars based…"

I am giving this product 5 stars based on my plumbers enthusiasm for it and he has wide knowledge of fitting immersion tanks. it looks very robust and well built but isn't actually installed yet so I can't comment on how economical it is to run.

"The wrong part was sent out to me and…"

The wrong part was sent out to me and the client is now deducting money from me for not completing his work on time as promised.

"Poor Comms and lengthy refund process"

Granted I ordered the wrong cylinder, a return was accepted, and I paid for that mistake in the return cost which I accepted.

however, I had to chase for 3 weeks for a pickup date, and then I waited another 2 months for a refund. Multiple chaser emails not responded to, and 5 phone calls later at 7p/min the refund came in.

Replacement boiler did arrive on time, but it had multiple dents in it. I couldn't be bothered with the hassle in the end raising it as an issue even though I know I should have and I have pictures to prove.

Whole return process end to end was 3 months, unacceptable and could have easily been avoided

I've seen others with similar poor comms or untimely refunds.

As a trade purchase, felt very disappointed and would probably take my business elsewhere in future.

7 July 24: Trade replied to my review stating "Although you have chosen not to raise this issue, we would greatly appreciate the opportunity to rectify this matter." I sent over an email with more information I received no response. This company is disgusting, do not use.

"Ordering the tank was fine"

Ordering the tank was fine. I did this on a Saturday and I hoped I would have it by the following Saturday which wasn't the case. I suspect the problem is with the courier and when it was eventually delivered I wasn't informed. Friends pointed out that a big box had appeared. I didn't think this was great.