"Love my Bilstein Shocks/Struts!!"

Love my Bilstein Shocks/Struts!!! Customer service is AMAZING as well. I have them on my FJ Cruiser and 4Runner. Man, did they improve the body roll over the stock Toyota shocks on the 4Runner. My FJ came with Toyota/Bilstens on it, but I upgraded them as well.

"Bought a set of brand new 5100 Bilstein…"

Bought a set of brand new 5100 Bilstein shocks and had them installed a couple months ago. Drove my truck for maybe a few weeks combined in the past couple months and my drivers side strut already snapped and was leaking. Tried to go for the warranty but bilstein denied the warranty. So now I will be going with a different brand of struts. Will never spend my money on bilstein products again. Waste of money for poor quality and warranty is garbage! Would definitely not recommend!!

"Unfortunately Very Bad Experience"

Unfortunately, I had a very bad experience with this company.

I bought an air suspension for my 2004 Mercedes E200 from rellasamortiser in Athens.

The instructions for installing the suspension, which were on paper, inside the spare part packaging, did not say anywhere that we had to remove the car's bridge (I also have photos of the instructions).

The only time they mentioned the bridge was verbally on the phone.

I asked many official Mercedes workshops about the procedure for the replacement.

I also asked official Bilstein representatives in Greece. They all told me the same thing, that it is dangerous to tamper with the car's bridge just for a suspension.
It is the wrong procedure, regardless of whether the Bilstein company said it through a video on YouTube.

So if the company said that I had to remove the engine as well, should we remove the engine?

You buy such an expensive spare part for the car, and instead of having proper instructions, they tell you, watch YouTube!

Besides, if you said we should remove the roof, should we do it?

The spare part broke on the same day of installation, normally it should have been replaced.

After 1.5 months of waiting, the bilstein company replied that the installation was not done properly.
Should the company look at this particular product again?
From what it turned out, you have not manufactured it properly and you should at least provide proper instructions in the packaging of the spare part.

Unfortunately, nothing was done properly with this particular company. Too bad.
A lot of money, wasted for no reason.

"Identical Quality"

Ordered part through Parts-in-Motion, a BMW brake splash shield made by well known brand Febi owned by Bilstein, a Germany company.

The part requires a slot (hole) for handbrake shoe pin which is flat to fit the pin through then turns 90 deg, to secure. This part had NO SLOT.

Contacted Febi/Bilstein and they kindly checked and it matches BMW origin part. Stupid BMW as on production line it'll need the slot punched out, but their replacement part which always rust away so will need replacing has no slot and Bilstein have to make an identical copy, so not their fault!

Parts-in-Motion Order number: 19-11625-25308

FEBI part: 171549 Brake Disc Splash Panel for 120D

"Horrible"

Horrible, item item was not in stock, they told me they have to made it. It took 3 weeks to made it. I had to pay £22 on top of my order for some taxed. I do bot recommend

"Bilstein has the worst support ever."

Bilstein has the worst support ever.
They are not answering email, I’m trying to get their support for over a month with no success.
DONT BUY THEIR PRODUCTS!!!

"Greedy"

Greedy

£32 for two washers

Ordered them from another supplier for £18

"Komplettes Fahrwerk neu vorn und hinten…"

Komplettes Fahrwerk neu vorn und hinten mit Bilstein, plus Dämpfer. Vorne links feder unten gebrochen, ca 18-19 Monate drin. Vorne rechts ca. 26 Monate feder unten gebrochen. Fahrzeug Opel Meriva A Baujahr 2004 Automatik, gefahrene Kilometer ca 5-6000, wenn überhaupt so viel km, sparsame Fahrweise. Resümee "Bilstein" Fahrwerksteile Schrott, ni wieder.

"If you're thinking of using…"

If you're thinking of using Bilstein-Shocks.co.uk then hopefully you read this first. Firstly these guys are resellers and not actual Bilstein, they are also awful with any after sales so if you encounter an issue be prepared for pain. I purchased the B16 kit in 2023, the kit experienced an issue following fitting and after days of chasing and sending videos of the issue both myself and the garage were unable to get a response, after one week a response was finally received asking to send the faulty part to them to be tested. Very difficult when the part is fitted and you're dependent on the car. The garage was willing to talk to a technician but Bilstein-Shocks would not oblige.
If you're looking for Bilstein kit then personally I'd look elsewhere, I guess alarm bells should of rung when the website said 'Easy Oline Returns'

"Federbruch Bilstein B14 für einen VW T5 nach 26…"

Am Bilstein B14 für einen VW T5 nach 26 Monaten Feder gebrochen. Nach einer Woche Rückmeldung von Bilstein Feder nicht mehr Lieferbar. Über Händler Bilstein Feder mit anderer Kennung besorgt.
Kosten für Federn mit Einbau und erneuter Einzelabnahme 750Euro.
Niiiiieee mehr Bilstein.