"Good customer support"

Good customer support. Our wifi wasn't reaching the whole house so emailed for help. Selma and Marija answered promptly and effectively.

"My service went out on a Sunday…"

My service went out on a Sunday morning, I called customer services to be told their Loss of Service team don’t work Sundays. Customer services called me back at noon the following day but said they probably wouldn’t get me reconnected until the next working day. This means I will have gone 48hrs without service. Not much help at all!

"Not an honourable company since moving to Cuckoo"

As previous people have said not trustworthy. Was given a LIFETIME offer and they doubled the monthly cost once they moved to Cuckoo. They even tried to say that I had a 24mth contract, all untrue. Have moved to another provider for less that the 50% offer that Jurassic reneged on. Do not trust what they say

"Not providing services to new customers"

Purchased my first home and was due to settle in at the end of March 2025. When viewing the property I was aware that there was fibre connected to the property owned by Jurassic Fibre. The owners prior to me had Jurassic Fibre broadband as it was and is the only current home broadband provider into my property. Since then Jurassic Fibre have told me they will not be providing me with broadband as I’m a new customer. This has caused issues for me as it was one of the reasons I purchased the property and at the time of purchase it was still readily available but I couldn’t sign up due to the sellers still living in the property.

I work from home on a daily basis and require a strong internet connection and unfortunately without Jurassic fibre I am left with unreliable copper broadband which is not suitable for my working needs.

I have spoken to the customer services to try and resolve the issue and even tried to have the sellers broadband account transferred to me but this wasn’t an option, setting up a new account wasn’t an option even though everyone in my area currently has Jurassic fibre.

I have since been told I will have to have a deadlock letter and take this to the Communications Ombudsman, this is something I would like to solve with Jurassic Fibre. However, I have had to escalate this matter to OfCom.

"Morally bankrupt"

Same as others, was an early adopter and so offered a lifetime 50% discount for placing my faith in them.
No ambiguity it was even billed as 50% LIFETIME discount. A couple of years later they decide to renege on their promise and that's tough. Couple this with service that's getting worse and worse, with both increasing outages and no one ever answering their phones, they've just become another poor effort in a sea of options, choose someone else.

"Price promise means nothing."

Was promised lifetime price, guaranteed. Raised prices by 83% in one go, with no warning.

"I was also one of the few mugs sold…"

I was also one of the few mugs sold lifetime price!
Only with them 2 years and thought 50% rise was out of order!
Then the fun starts leaving them for Vodafone. Claims that they hadn't been contacted... even though i had email.
Back and forth between them and Vodafone is a nightmare.
Contacting OFCOM

"AVOID AT ANY COST!!!"

AVOID AT ANY COST!!!
I was one of the first customers in my area jurassic fiber offered me deal broadband for lifetime £17.50 per month. After 2 years they simply send me email stated that they will raise my price in 30 days to £32.00. I called the company I raised a claim they promised me that supervisor will call me in 24to48 hr time no body call. A few weeks later I recaived strange email stated that I requested changes to my broadband and they are happy to inform me that those changes will be applied to my next bill meaning i will pay more and this is what i requested BUT I NEVER DID THAT. On top of that a few months ealier i had another disappointment with this company I was paying for 2 bradband accounts for good few months because representative of the jurassic fibre company send me link for renewal when i set it up she send me another saying that the first one was wrong and i have to fill another link but she will close the first one. Unfortunately she never did! It look like this company basically is selling clients personal info such as name,bank accounts etc. AVOID!!!!!

"Get speed advertised but horrific support"

I get the speed I pay for but when ever changing packages or contacting about issues, their support is awful, close to non-existent. It took 9 months to be responded to with one issue after multiple emails. And when calling you wait on hold for 30 mins only for them to never do what they say they will do, still charging you more than they should be.

"A company that has gone down the pan #PRICE HIKE"

Exactly the same as many of the 1-star reviews from over the last few days/weeks, my monthly bill has just risen by approximately 50%.

To add insult to injury, I was not informed about this until I received an email a few days before my monthly statement saying, “the change to my order had been received”. I queried this the very same day (21/03/25) & received no response. I then received my bill a few days later on 25/03/25 where I was presented with the new amount. Again, I emailed to query this that same day & received no reply.

I called yesterday morning & a very unfriendly & totally unapologetic person insisted that I was emailed on 19/02/25 advising me of the upcoming changes. This person also told me that my email from 25/03/25 had been responded to. I have asked them to forward these on to me today as they have never been received which I was told they would do, & a day later I have received nothing.

Not only is the price hike completely unacceptable but not having any prior warning is a disgrace, & no response to my correspondence is just incredibly poor customer service.

And what I find sad about that fact is that over the last 3 or 4 years, I would have happily rated them with 5 stars & I have recommended to family & friends. I shall now implore people avoid at all costs.