"Very efficient service"

Very efficient service

"Only had to use them a handful of times…"

Only had to use them a handful of times but each time I have received excellent service!

"Cooker"

Engineer fixed problem even changed cooker light for me.
Very pleased

"Yanis was very helpful he new what the…"

Yanis was very helpful he new what the problem was before he got to work

"Washing Machine/Tumble Dryer issues"

Prompt response to my claim, next day service, parts ordered and a professional engineer fitted them without any problems. An excellent Insurance company who have provided consistent service over a number of years. I highly recommend them

"Responded quickly"

Responded quickly, diagnosed the fault quickly, sourced the parts and repaired within a few days

"Fantastic service truly polite service…"

Fantastic service truly polite service engineer could not be better

"FIRST CLASS SERVICE"

Absolutely faultless and truly First Class service! Why would you place your appliance insurance anywhere else? Over the last couple of years, everything about Reactive has been outstanding, painless and professional. Thank you so much

"Professional job"

Professional job! The engineer was very professional and tested the fix extensively.

"First of all no one answers the phone"

First of all no one answers the phone, it's a recording that tells you they are busy to press 1 if you would like to be called back by the number I was calling from and to press 1 if ok and if not to leave a different number. I called Reactive again on 6/12/24 and spoke to Nancy after pressing 1 to be called back. She told me that they have a complaint and told me that Home Insurance should be able to compensate me for food lost as they don't do so. They still don't have any earlier appointments until 10/12/24 by Whirlpool as it's a Hotpoint Fridge. Also told her I had to go out yesterday and purchased a fridge as I could not wait until next week for someone to come to check fridge and then will be told it cannot be repaired and then given a fridge when it's convenient to me. Nancy told me she was making notes and would pass it on to Complaints.