"Failed completion"

We were supposed to complete on a house purchase today. MPowered failed to successfully send the money across and blamed Barclays for it. There has been no apology when we/our broker/solicitor called for updates - it was obvious that the customer service team was fed up of all failed completion calls they have had today. They didn't even ask for our mortgage case number when we called, they just said there is nothing they can do.

If it wasn't too late I would change mortgage provider in a heartbeat.

"Blaming Barclays with no backup plan"

Edit: update on the below, my completion failed due to their absolute incompetence.

Blaming Barclays for issues with payments today, while it clearly has no backup plans in place to deal with this. So now im sitting here with head in hands, unable to complete while funds sit in the ether.

Astonishingly awful. They clearly don't care as they can't be bothered to tell my broker an official statement on what's happening and their plan to fix it. It was apparently an 'hour to fix' before 2pm. I'm writing this at 3:15.

I'm supposed to be completing. Today. Right now. Clearly that isn't going to happen.

"MPowered Rob amazingly helpful and supportive !"

Complicated case and not used the system before but luckily I called MPowered and spoke to Rob who has been amazingly helpful and supportive with this case. He has sorted out the system/case issues and was always available on the end of the phone with the further queries I had. Thank you Rob for you help, support and efficient service, much appreciated !

"Access to BDM's"

I am a Broker, and have previously found a few things frustrating. After placing an application with them recently, I received a call from the lovely Angela, the Underwriter on the case.

Angela was great to speak to, and it was so refreshing to speak with an UW and be able to gain an understanding of certain things.

"*Updated*"

*Updated*
After seeing this review Mpowered agreed to look into it further and we are now content with the outcome.

I wanted to port my mortgage which they state all mortgages are portable. I was refused to do this even though the loan amount was staying the same, the term was staying the same, the monthly repayments which we have never defaulted on are staying the same. The risk factor would be staying the same. I have a great credit score.
All we were asking for was a change of postcode, nothing else on the loan we are already paying was changing.
The move was so my wife could go back to work after having a baby. We wanted to be financially better off for our family and Mpowered have declined our right to do this. They refuse to use logical thinking and take their customers best interests into account. We were mislead by there unclear website which they admitted could be “clearer” in their letter to us. We took a risk ourselves remortgaging to them over a year ago as we had never heard of Mpowered. That was a huge mistake and I hope that others do not make the same mistake with going with this unknown lender like we did. Like Nick and Lyiannah wrote in their letters and emails to us “Halifax risk profile is much more broad and their risk appetite is much broader than Mpowered” clearly going with mainstream KNOWN lenders is better for customers than going with Mpowered, the employees even suggest this too. We are taking our case to the financial ombudsman.

"Lent when the high street wouldn't "

After placing a case where clients were splitting titles on completion with another lender who promised to lend but then decided not to I came across MPowered Mortgages. After a brief discussion with my BDM, Simon Clark, and providing him a brief outline via email he was able to get this pre-authorised by underwriting just before Christmas. We subsequently applied and got the case agreed and offered within 2 weeks and completed last week.
Fantastic service from start to finish with a common sense lending approach going 'outside criteria' when the rest of the high street said no

"app -> offer in 6 minutes!"

app -> offer in 6 minutes!

Honestly incredibly easy to navigate the portal, personal touch where the underwriter rang me to thank me for the business and to tell me it has been offered.

huge thanks goes to Teri Mann too! :)

"Excellent and easy service"

Excellent service! Enjoyed using the portal a lot and made it super easy, thanks a lot

"Great interest rate and systems. Offer in 1h30!"

Great interest rate for the client. Offer came out in 1hour30mins! Really easy to submit the case. Great use of technology to make it easier for me as a broker. Only drawback was they couldn't offer the client a term of 28yr and 5months but only 28yrs exactly. Would have hoped for more flexibility in a digital age.

"Very Impressed."

The service is remarkably fast, efficient and transparent. Ably assisted by Teri at MPower, FTB purchase going to offer in 2 hours. First time used and wont be the last time.