"Scammers"

Scammers. Called for fixing radiator issue and was told if it can't be fixed in a hour it will be estimated and there won't be any call out charge.. but they messed up the whole system and even stopped hot water from working and surprisingly invoiced £300 for a leak which they caused during check and had to fix. When asked about it they try to scam saying they fixed a leak (they caused) for £300 and estimate to change pump is £800. I had to call somone else as I lost hot eater supply due to them and they fixed it in no time by replacing the pump and charged only£320 inclusive of labour and pump spare.

"Very professional and tidy"

Despite a misunderstanding about the nature of the job, they agreed to credit the initial visit charge as a gesture of good will. The electrician and plumber who worked in our home were both knowledgeable and clean. They clearly explained all the necessary steps and provided us with options on how to proceed. It was a very positive experience at a very reasonable price and we would definitely use their services again.

"I have used this company for many years…"

I have used this company for many years their engineers are first class especially a new one this time called Fara .

"Boiler Issue"

I spent just under £600 (inc. VAT) for H2 to fix a leak in my boiler. A week later the leak returned from the same spot (PRV level/handle) and they said it was a separate issue and would be another £900-ish (inc. VAT) to fix. They then admitted that they missed the issue in their first visit, but that ultimately this is just the process.

They offered to take 1.5 hours (around £180 inc. VAT) off my next bill for missing the issue, which I just found offensive given how much the total cost was increasing by. Because of the timing of a couple of emails from them, I thought they offered me 2.5 hours off my next bill and said I would agree to the work on that basis, but they were not willing to do this.

I was clear with them from the start that I was trying to make a financial assessment as to whether to fix a problem or have a new boiler installed. I am now having a new boiler installed by another company, but their oversight has just made it more expensive for me.

They also did not confirm for 5 days whether my boiler is even safe to use in its current state (I had to ask 3 or 4 times), so I’ve been without hot water and heating for several days.

It has been time-consuming dealing with H2 for this job so I cannot recommend the work or the customer services provided (my emails were referred to as frustrating, which I find inappropriate when I’m just trying to resolve an issue).

I’ve had jobs completed by H2 before and they have been fine, but I will not use them again. Their services are not cheap and based on that customers should be able to rely on receiving the correct advice and a better overall experience.

(Also, I have never left a negative review for another company)

"Very good"

Very good. Used them a couple of times for simple things. Were very helpful and provided a good customer service.

"Plumber came to do gas safety…"

Plumber came to do gas safety inspection and service. The plumber pulled boiler cover off with force, which in turn broke in front of me. The plumber said he had fixed the damage but he has not. The cover has fallen down.

Rang head office to raise complaint only to be told that while not saying they don't believe me, this has never happened before and is out of character for the plumber..

I am left with a repair bill now. I am going to use Pimblico Plumbers going forward..

"H2 always respond to requests quickly…"

H2 always respond to requests quickly and communicate brilliantly, they send skilled and polite and efficient plumbers and electricians , I have used them for gas and electrical safety records , electrical and plumbing help , am amazing company

"Very fast response to our boiler…"

Very fast response to our boiler problem, good communication and good value for money for service.

"Prompt response"

I urgently required an EICR for my property in a short space of time. H2 responded promptly and by the following day they carried out the job. Further work was required and the deadline was drawing near and again they were able to respond and have the job completed on time. Overall I found them cooperative and willing to go the extra mile. I would certainly be using them again.

"Full bathroom removal"

Josh arrived on time and quickly assessed the work to then immediately get underway. He realised additional parts were needed which he secured to complete the work.All work neatly finished and labelled. Very friendly, capable plumber.

This is the third time I have used H2 Property Services and will do so again.