"classic scam waiting a new sneaker head…"

classic scam waiting a new sneaker head who want to spend his hard earn money on new pair.after they take your money you will not received either the sneakers or refund your cash.someone should take legal action against JD-SCAM at once.never buy from JD NOTHING.specialist in stealing on line.AGAIN NEVER AND NOTNING FROM JD.

"Item never received"

Item never received. Tracking number they gave me did not even exist with the provider they gave me. When I asked for refund no one would reply.

"Absolutely terrible"

Absolutely terrible
Will never buy anything there again online

"It's alright"

It's alright. Nothing about them really stands out. But not as bad as others described from my experience

"love it :) thx for everythingg"

love it :) thx for everythingg

"Op 19 februari €220,- van mijn…"

Op 19 februari €220,- van mijn creditcard afgeschreven voor de gewonnen yeezy boost 350 ash stone. Nog steeds niks verzonden. Track en tracé geeft aan dat het pakket nog niet bij DPD ontvangen is. JD verteld het verzonden te hebben. Ik wil mijn geld terug. Wacht al meer dan een maand op schoenen. JD reageert nergens op, niet op mail, op messenger wordt me alleen maar na de track en tracé verwezen en dat ik moet wachten. Echt heeeel erg slecht. Bestel er NOOIT meer.

"In store customer service is bad"

In store customer service is bad, employees huddle together and talk and don't bother helping customers. Online service is also bad. They take your money and later tell you product is not in stock, taking several days to get refund

"Avoid at all costs…"

24th October 2020, money is taken out of my account as a verification for YEEZY 350 V2 raffle entry (it is stated that if unsuccessful, the money should be back in my account in 3-5 business days).

November 1st 2020, I contact JD Sports Australia and enquire about the payment reversal, once again it is repeated that it will take 3-5 business days.

November 4th 2020, I contact them again as it has been well over 5 business days and my money is nowhere to be seen. I’m now told that I have to file a dispute with PayPal just to receive the money back, so I do so on the day.

November 9th 2020, I contact asking when I can expect to receive the money as it has now been 16 days since the pre-authorisation payment was deducted from my account. I’m told I have to "wait for PayPal to resolve the case” which is a blatant lie. I’ve dealt with PayPal many times, and it is JD’s responsibility to respond to the dispute, which they had not. I’m then told I have to wait 3-5 days from the date of filing the dispute (4th of November) until I get my money (either the customer service has no knowledge of how PayPal disputes work or they have deliberately lied). They continue saying it’s on Paypal’s end, and talk to you as if you are a moron. Little do they know PayPal has a feature showing the progression of the dispute which clearly outlines that JD Sports Australia have been contacted but have had no response to the dispute.

Fast-forward to November 13th 2020, There has still been no progression on the dispute and I’m left with no choice but to go through my bank and issue a chargeback as JD Sports Australia quite literally appears to be scamming me. It has now been 20 days since the money was withdrawn (almost 3 weeks) and it is still nowhere to be seen after originally being told it would take 3-5 business days. I would advise anyone to tread carefully when doing business with JD Sports Australia, as if you have any concerns, the customer service lack the necessary skills and knowledge to help. I have no ill-intentions with this review, I would just like to inform others about what they are getting themselves into and would just like my money back.

Update: November 13th 2020 9:50pm, dispute was closed in my favour, the funds will appear in my account in up to 5 days. Not sure if it was as a result of this review or not.

"Culture Kings is much better!!"

Culture Kings is much better!!!

I ordered 2 orders from JD a few days apart. My first order was missing my Nike airforces. Package wasnt even sealed Properly.

Then my second order came, it was also missing half the items. Pathetic. They took my money then tell me it’s out of stock. NEVER AGAIN! Absolute Scam. The stuff is probably fake too. I wouldn’t be surprised. I’ll stick to culture kings from now on. At least they have express shipping and you get what you ordered.

"Hit and Miss"

Updated Review

I have since my last review placed a few orders with JD Sports. I am disappointed to say that on one occasion they failed to fulfil my order and now for a second time the UK warehouse seems to have no clue that I placed my order 10 days ago now - and it is not exactly a cheap order either.

For the money that JD Sports charge, they really should at least get their customer service (especially fulfilment) spot on.

I am thus downgrading them to two stars until they can show me that they are serious about customer service.


Original Review

They are reliable and ship quickly even during COVID. However their range of football fan gear is rather uninspiring and their prices are very high.