"I brought a cap and bag for my son 2…"

I brought a cap and bag for my son 2 weeks ago still haven’t been delivered emailed jd sports a number of time with no reply do yourself a favour and avoid jd sports unreliable terrible service think I’ll just stay buying through rebel sport better service and you actually get your products in a day or two

"EMPLOYEE theft Jan 2024"

EMPLOYEE theft. I selected shoes marked price $220 (sale price) and the store manager charged my purchase at $250. That's a 15 per cent increase. Did it purposefully- so the ethos of the store is to bait and switch on unsuspecting customers. It works when the customer is a minor or on an elderly person. Yes it's the MANAGER committing the fraud and the theft. My ticket number is 5635856. So watch out at the JD store they steal from customers.

"horrible customer service - NONEXISTENT RETURN POLICY"

Bought some converse sneakers from the Rundle mall store in Adelaide and noticed that they had scuff marks on the shoes as they were being used for display so I tried returning them a few days later. Instead I was told by the manger; Matt, that the scuff marks were my fault and the shoes were no longer resalable so I could not get a refund, I hadn’t even wore them once and it wasn’t even a week after i bought them and he thinks I got deep scuff marks in the shoes which happened to be used as the sale display shoes. Not to mention he was extremely condescending and rude, never buying from the store again.

"Accidentally purchased the same item..."

Accidentally purchased the same item twice in a minute due to a loading screen error in the check out. Instantly sent an email requesting to cancel one and they refused, saying it was already packed to be shipped and that they will not be able to locate that package without disrupting the automated workflow, keeping in mind this was one minute after my order. Furthermore they stated I will have to pay for shipping to return it. Customer service team was incredibly unhelpful. As this was a technical error caused by their website and the law stating that Australians have a right to refund on the same day of purchase, I will be raising this concern with the ACCC

"RETAIL HELL"

I bought a Nike jumper for my son from JD Sports Liverpool, but later discovered it had a hole in it (possibly from the security tag removed in an incorrect way but I’m not sure)
My young son was in tears and I assured him that since we didn’t cause the problem, the store will be more than happy to exchange, so I took him to the store and that’s when all the drama began.
I was served by a young girl who lacked any customer service skills, as I explained the problem with a big smile on my face and my son next to me she started interrupting me saying there’s nothing she can do since for all she knows I could've damaged the item - she said I have to speak to their headquarters and they will investigate whether I’m entitled to an exchange or not (I had the receipt, the item, the tags albeit not attached to the jumper, and the original method of payment). I try several times to explain the Australian consumer law to her but she brushes it off, after 15 minutes of being humiliation i lose my temper and leave the place and call JD Sports headquarters, the lady over the phone is sympathetic and asks me to ask the crew to get the store manager - 10 minutes later she emerges (no doubt they were filling her on their side of the story) she takes the phone and abruptly informs head office that she will not exchange or refund ..
I try one last time to calmly explain the issue to her and show her the jumper in the hole and also explain her team’s attitude towards me, she offers no apology and asks me to email head office with pictures of the problem and they will decide.
I follow their process and take pictures of everything and email it back and then I get a response from head office that the store manager doesn’t want to exchange the item and as communicated previously I am banned from “her” store .. head office then suggests that I “try my luck” at another branch but it’s up to that branches manager to accept or refuse. The following day I'm notified that the store manager reaches out to the nearby stores recommending that they don't honour my request for a refund or exchange - I have been advised by customer service that their hands are tied so I've now filed a case against them with Fair Trading and will continue to escalate the matter further exposing this company's lack of basic customer service and disregard for the law.

"JD Sports may not send the right size to you, even when you order twice."

Ordered a size 7 and received a size 5. Returned this in store and was refunded the price of the shoe and not shipping (why do I pay for their mistake?). Ordered the same shoes again in store and was told i was definitely going to receive a size 7, and received a size 5 AGAIN today :/
EDIT: the error is that the listing for unisex Converse All Star Chuck 70s on your site in the men's section has "Please note: style is in men's sizes" written in the description, but pick packers are packing women's sizes. Product code: 16470791_jdsportsau

"Bad side some of my purchased Sneakers…"

Bad side some of my purchased Sneakers came with damage box Disapointed because I have to show it on, Using plastic cover isnt safe use carton cover lnstead! Good Side Always Ahead for some newest releases and on time delivery. Just only tne handling is my Concern thanks👍🏻

"I purchased a jersey from JD Sports…"

I purchased a jersey from JD Sports online hoping to receive it before Christmas as a gift.

After receiving a text message saying it is arriving the day of I was super excited. It wasn't until I opened it and it was a completely different order! Someone else's shoes!! After looking at the package it had the original owners details on it but the warehouse has stuck my sticker with my details on top of it which you think would have been picked up on.

I then, contacted customer service and was told that they can't locate my ordered item and that it had been lost! In addition, before making an attempt to rectify their mistake they requested me to send the wrong item back to them otherwise they wouldn't send through a refund! I then asked to speak to the manager which after much persuasion said she would process the refund Immediately.

Its been 8 days and I have not received any refund. There goes my Christmas gift!!

Absolutely hopeless and I won't be buying from them again!

"Bought the 27C women's air sneakers"

Bought the 27C women's air sneakers. Neither online image nor product detail indicated they are in fact slip-ons rather than true sneakers with free tongue. This is probably ok for most people but any one with a high instep would not be able to wear them. The walking experience is reasonably comfortable but I am not a fan of the slip on type.

"Incompetent staff boxing upthe wrong size shoes"

My 15 year old son and I went into the store with his birthday money because he wanted to buy some Jordan's.
Asked for a size 10.
Staff took it to the counter, waited, paid, left the store.
He wore them to school the next day.
When he got home he said mum they are really uncomfortable and feel really big, but my others fit fine.
We checked the size and we were given a 10.5.
First ever BIG purchase my son made, spent his birthday money and now he can't wear the shoes probably got another 6 months.
JDs response was he should have checked the size before putting them on at home.

I'm sorry, but JD JOONDALUP should have given us the size we asked for, the staff should have double checked that before taking my sons money. Who ever stops and takes them out of the box to double check they have been given the size they asked for before leaving the store!! What 15 year old would stop in his excitement to put them on and wear them to school, to check the size he asked for was the size he was given.

My son is devastated, I am furious we didnt want money back we just wanted the size he asked for. I understand they were worn once but it is not his fault incompetent staff gave him a different size to what he asked for.

Lesson learnt, he will not be returning, I will not be returning and in future I will be checking shoe sizes before leaving the store in any shoe store.